Ayushi Barthwal
Senior Customer Service Executive
New Delhi
Summary
Experienced customer service executive with a strong track record in managing customer relationships and driving satisfaction. Seeking a Customer Support Analyst position at American Express to utilize 7 years of experience and contribute to delivering exceptional customer experiences, surpassing performance metrics, and fostering a customer-centric culture. Proficient in resolving complex client issues and implementing effective solutions to improve customer retention. Motivated to apply skills to support key business objectives and contribute to the success of the GSG team.
Overview
7
7
years of professional experience
Work History
Senior Customer Executive
Cognizant
03.2023 - Current
- Project Name: Google Business Profile.
- Reduced response times for customer inquiries by optimizing workflow processes within the team.
- Provided timely and accurate information to clients regarding products, services, and order status, fostering trust and loyalty among customers.
- Acted as a liaison between customers and internal departments to ensure smooth resolution of any issues or disputes arising from transactions or services rendered.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Senior Business Process Delivery Analyst
Accenture
05.2022 - 02.2023
- Project : Google Pay
- Recognized as a top performer for consistently meeting or exceeding company targets for on-time deliveries and customer satisfaction ratings.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service and Operations Analyst
NatWest Bank
07.2018 - 05.2022
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Answered constant flow of customer calls with minimal wait times.
- Developed thorough knowledge of company products and services, enabling accurate and informed responses to customer inquiries.
Education
MBA - Finance
NMIMS
04.2001 -
Bachelor of Commerce -
Shaheed Bhagat Singh College of Commerce
New Delhi, India 04.2001 -
High School Diploma -
New Green Field Public School
Delhi, India 04.2001 -
Skills
- Personal Banking Certification
- Customer service, customer support and customer experience Certification
- Quality Assessment Certification
- Agile Awareness Certification
- Fraud Triage Certification
- MS Office
- Brand awareness
- Data-driven decision making
Timeline
Senior Customer Executive
Cognizant
03.2023 - Current
Senior Business Process Delivery Analyst
Accenture
05.2022 - 02.2023
Customer Service and Operations Analyst
NatWest Bank
07.2018 - 05.2022
MBA - Finance
NMIMS
04.2001 -
Bachelor of Commerce -
Shaheed Bhagat Singh College of Commerce
04.2001 -
High School Diploma -
New Green Field Public School
04.2001 -
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