Ritwika Bose
Rishra
Summary
Professional experience in the Info Service industry. Ability to manage multiple task in a pressured environment. Excellent interpersonal and analytical skills, creative with proven ability to develop and adopt the new processes and managerial types. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem solving acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Netscribes Data & Insights Private Limited
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations
- Performed Layer 2 Quality Assurer to meet production quality as per client need and upload those correct task on Salesforce
- Provide training feedback to the new SSP hired on Onsite
- Prepared SLA & Production report on daily basis and prepared Quality report on weekly basis
- Assigned day to day task to the Production team
- Developed strong working relationships with team, fostering a positive work environment
- Worked for Client -Supply Wisdom and managed 5 team members
Senior Associate
Netscribes Data & Insights Private Limited
04.2022 - 04.2024
- Performed Layer 1 Quality Assurer to maintain production quality.
- Trained and supported new team members as per project requirement.
- Worked on multiple projects such as Rio Tinto (Pegasus) & Browz.
- Mediates promptly between associates to promote better communication and avoid disruptions.
- Helped to prepare SLA report daily basis.
Associate
Netscribes India Pvt Ltd
08.2019 - 04.2022
- Verified US compliance document such as OSHA , MSHA, EMR and Proof of No EMR fo client Avetta.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Helped to perform QC as per project requirement.
- Trained new hired employees when it's required.
Trainer
ICA Edu Skills Pvt. Ltd.
07.2018 - 07.2019
- Provides training on MS Excel and other MS office suites
- Provides training on Accounts & Taxation with the help of simulation software's (Tally ERP, ACE, QuickBooks)
- Reports for daily activity tracking and analysis purpose
Education
Bachelor's Degree in Commerce, Completed in 2018 -
Lalbaba College
BelurHigher Secondary in Commerce, Completed in 2014 -
Konnagar Hindu Girls High School
KonnagarSecondary Education, Completed in 2012 -
Konnagar Hindu Girls High School
KonnagarSkills
- Advance Excel & MS Office
- Power BI
- Tally ERP9
- QuickBooks
Certification
Certified Industrial Accountants (CIA) course from ICA Edu Skills Pvt. Ltd.
Languages
English
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Bengali
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Netscribes Data & Insights Private Limited
04.2024 - Current
Senior Associate
Netscribes Data & Insights Private Limited
04.2022 - 04.2024
Associate
Netscribes India Pvt Ltd
08.2019 - 04.2022
Trainer
ICA Edu Skills Pvt. Ltd.
07.2018 - 07.2019
Bachelor's Degree in Commerce, Completed in 2018 -
Lalbaba College
Higher Secondary in Commerce, Completed in 2014 -
Konnagar Hindu Girls High School
Secondary Education, Completed in 2012 -
Konnagar Hindu Girls High School
Certified Industrial Accountants (CIA) course from ICA Edu Skills Pvt. Ltd.
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