Riya Bhardwaj
Delhi
Summary
To seek the challenging and responsible position where I will have the opportunity to make a positive contribution to business growth and achieve personal development and career advancement as a dedicated professional. I'm a lifelong learner and I'm always looking for new ways to improve my skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Order to Cash Operation SR. Associate
Accenture Solution Pvt.Ltd.
2022.05 - Current
- Currently working in an order to cash, where I am handling a process of collection.
- Reconciled customer accounts and investigated discrepancies, ensuring accurate application of payments.
- I have had the honor of working in a variety of fields during my career, where I have gained insightful knowledge and experience in areas such as client management and service management, data management, Excel, PTP, and OTC, as well as tools and techniques like SAP, IATA, and SIPOC, Croamis.
- I worked with cross-functional teams to improve the billing process and received & gave advice on how to automate chores in my projects to make the work easier
- Consolidating team data and routinely updating them
- Prepare Month-end performance report
- Likewise on the transient period, I Lined up with project in Accenture and Dealt with (P2P - Procure to pay) Receipt Handling - treatment of approaching solicitations from appearance to installment, I get designation on regular routine with numerous varieties, crossing out receipt, whereas a whole need to validate that the Receipt is unerring.
Customer Support Executive
Teleperformance
2021.01 - 2021.12
- I managed the respiratory care process's inbound and outbound voice and nonvoice processes as a customer executive
- Provided excellent customer service by efficiently resolving issues and responding to enquiries
- Handled Email Process to forward query directly to the concern team & clients on Daily Basis
- Generated, compiled, and distributed reports of sales leads and up-sell opportunities
- Organized customer information and account data in excel on daily basis.
Education
Master in English Literature -
IGNOU University
01.2023
English, BA Eng. Honors -
Delhi University
01.2020
CBSE board -
S.K.V NO-2 Ghonda
01.2017
Skills
- Performance monitoring
- Timeline estimates
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Record and File Management
- Attention to Detail
- MS Office
- Issue Resolution
- Teamwork and Collaboration
Certification
- APLL IT Smart (2017)
- N.S.D.C Front office associate (2018)
- Aviation, Hospitality, Travel, customer service from Frankfinn (2018)
Professional Development
Star Of the Business Award: Accenture Pvt Limited. Recognized with the Star of the Business Award by Accenture in 2023 for developing and implementing new billing processes that improved efficiency and accuracy.
Accomplishments
- Star of the Business award.
- Encore award.
Personal Details
Date Of Birth - 25-11-1999
Father's Name - Vijay Bhardwaj
Mother's Name- Babita
Marital Status - Unmarried
Timeline
Order to Cash Operation SR. Associate
Accenture Solution Pvt.Ltd.
2022.05 - Current
Customer Support Executive
Teleperformance
2021.01 - 2021.12
Master in English Literature -
IGNOU University
English, BA Eng. Honors -
Delhi University
CBSE board -
S.K.V NO-2 Ghonda
- APLL IT Smart (2017)
- N.S.D.C Front office associate (2018)
- Aviation, Hospitality, Travel, customer service from Frankfinn (2018)
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