Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Riya Karan

Bangaluru

Summary

Cerified Product Owner with 4+ years of experience delivering impactful B2B professional services tech solutions. I specialize in translating real user needs into intuitive products through Agile practices, cross-functional collaboration, and data-informed decision-making. With a keen interest in the psychology behind product design, I focus on creating experiences that align with both user behavior and business objectives. I’ve led initiatives that improved workflow efficiency and user satisfaction, contributing directly to product growth. Passionate about the evolving role of AI in product development, I actively explore how intelligent systems can power more adaptive and user-centric solutions.

Overview

4
years of professional experience
1
Certification

Work History

Infosys
Bangaluru

Business Analyst
08.2023 - Current

Job overview

  • Owned and prioritized the product backlog across multiple Program Increments (PIs) for the entire team, partnering with TPMs, engineering, and business stakeholders to balance feasibility with value—driving a 20% boost in delivery efficiency and sustained improvements in team velocity.
  • Defined clear user stories, acceptance criteria, and feature refinements aligned with complex business workflows, ensuring high-quality deliverables with nuanced requirements from tax professionals.
  • Spearheaded performance enhancements, reducing critical user journey response time (e.g., questionnaire submissions) from 30 seconds to 5 seconds—an 83% improvement in product speed and usability.
  • Used KPIs and user behavior data to shape roadmap priorities, aligning product initiatives with enterprise client needs, and contributing to increased feature adoption and user satisfaction.
  • Proactively resolved critical issues through structured root cause analysis, collaborating with developers to prevent setbacks, and maintain product stability in high-stakes release cycles.
  • Built and maintained a centralized product knowledge base, including wikis, release notes, and feature overviews, accelerating onboarding and improving product understanding across business and engineering teams.

Infosys
Bangaluru

Associate Consultant
07.2021 - 07.2023

Job overview

  • Collaborated with product leaders for C360, an enterprise-wide platform unifying customer data across systems to deliver comprehensive insights, identity linkages, and a single source of truth for downstream products.
  • Partnered with cross-functional teams to define data access patterns and API integration requirements; provided hands-on support during testing and implementation, ensuring secure and scalable adoption across partner teams.
  • Managed customer master data in lower environments, enabling diverse test data scenarios to support quality assurance and iterative development across multiple teams, and monitored key performance metrics (e.g., response time, error rates), enabling early detection of issues and maintaining platform reliability.

Education

Government College of Engineering And Ceramic Tech
Kolkata

Bachelor of Technology from Computer Science
07-2020

Skills

  • Product backlog management: proficient in tools like JIRA, Confluence, and Azure DevOps
  • Data-driven insights: skilled at analyzing product usage metrics, churn data, and performance KPIs using SQL, Power BI, and Mixpanel to drive informed product decisions
  • API and system integration: strong understanding of REST APIs, microservices; experienced in using Postman for testing APIs
  • Enterprise UX : familiar with B2B UX principles, including role-based access (RBAC); experienced with Figma for wireframing
  • Domain : Professional services
  • Detail oriented, User-curious mindset

Certification

  • Certified Scrum Product Owner by Scrum Alliance

Timeline

Business Analyst

Infosys
08.2023 - Current

Associate Consultant

Infosys
07.2021 - 07.2023

Government College of Engineering And Ceramic Tech

Bachelor of Technology from Computer Science

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Riya Karan