Offering excellent communication and interpersonal abilities, ready to thrive in customer-focused role. Brings ability to quickly learn and adapt to new environments, understanding customer needs and problem-solving skills. Ready to use and develop communication and problem-solving skills .
Hi, I’m
RIYA KUMARI
customer care executive
Ranchi,JH
Summary
Overview
2
years of professional experience
Work History
BYJU's - The Learning Application
Pre Sales Executive
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Radical Minds Technologies
Customer Care Executive
Job overview
I was handling inbound calls by seller and buyer.I was sometimes handling emails too.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Allianz Partner
Customer Care Executive
09.2019 - 01.2020
Job overview
- Kia Automobile
- CRM Software
- Designation – Asst. Co-Ordinator
- Work Profile – Inbounds and outbound call process handling, extracting data on excel sheet, data tracker list. Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Salary – 2.5L + Incentive
Education
Magadha UniversityPatna, India
B.S.C
02-2020
University Overview
I have completed my Graduation from Magadh University .
I have perused bsc in zoology honors.
RNSS
12th
01.2015
University Overview
- Board: State Board
- GPA: 62%
Navyug Vidyalaya
10th
01.2013
University Overview
- Board: CBSE
- GPA: 64%
Skills
1) Problem solving skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Location Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionAccomplishments
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Care Executive
Allianz Partner
09.2019 - 01.2020
RNSS
12th
Navyug Vidyalaya
10th
Pre Sales Executive
BYJU's - The Learning Application
Customer Care Executive
Radical Minds Technologies
Magadha University
B.S.C