Riya Mitra
Kolkata
Summary
Dedicated HR professional with 5+ years of Experience. Working as an HR Shared Service Associate in Accenture. M.sc from Calcutta University. Having depth knowledge of Hire to Retire process.
Overview
6
6
years of professional experience
Work History
HR Service Delivery Associate
Accenture Solutions Pvt Ltd
Kolkata
08.2021 - Current
- Conducting initial orientation to newly hired employees
- Ensuring smooth onboarding process
- Working closely with BGC and recruitment team & other internal teams in handling onboarding related process
- Abacus & sharepoint updation
- Administer life events & status change in SAP
- Review & respond to global employee queries through ServiceNow ticketing tool, involve in process improvement, updating policies
- Proven Experience on Exit & Leave management
- Implemented new onboarding processes resulting in a 20% reduction in employee turnover within the first year
- Managed a caseload of employee relations issues, resolving 90% of cases within established timelines.
- Maintaining effective service delivery by ensuring transactional request in Workday & assigned queries are completed within SLA.
- Assisting employees with successful workday course completion, updatation of personal data , separation & Leave of absence.
- Assisting employees on how to provide self reflection , update priorities & take feedback using Workday tool.
HR Executive
Webskitters Technolgy Solutions Pvt Ltd
Kolkata
11.2018 - 07.2021
- The entire recruitment process from job posting to offer negotiations, ensuring a seamless & engaging candidate experience
- Strong recruiting fundamentals & experience sourcing passive candidates
- New employee data updation in HRIS
- Suggests improvements for organizational efficiency
- Collaborates for optimize workflow
- Implemented innovative recruitment strategies resulting in a 30% increase in qualified candidates and a 20% decrease in time-to-fill positions
- Led performance management initiatives, including developing employee training programs and conducting regular performance evaluations, resulting in a 15% increase in employee engagement and productivity
- Spearheaded diversity and inclusion initiatives, resulting in a 25% increase in diverse hires and a more inclusive workplace culture.
Education
M.sc -
Calcutta University
01.2018
B.sc -
Calcutta University
01.2016
Skills
- HRIS Workday
- Sharepoint
- ServiceNow
- Office365
- Problem-solving abilities
- Interpersonal Communication
Personal Information
- Date of Birth: 02/04/1995
- Nationality: Indian
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
HR Service Delivery Associate
Accenture Solutions Pvt Ltd
08.2021 - Current
HR Executive
Webskitters Technolgy Solutions Pvt Ltd
11.2018 - 07.2021
M.sc -
Calcutta University
B.sc -
Calcutta University
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