RIYA SAHA
Bangalore
Summary
To upgrade knowledge in different financial areas and establish myself as a Management Professional in the Corporate World.
MBA with extensive knowledge of various concept of Financial Analysis. Sound knowledge of Accounting concept and Taxation. Good in Spoken & written English, good and Pleasant personality & excellent in Presentation. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Executive
Au Small Finance Bank
Bangalore
03.2024 - 08.2024
- Generated leads through networking, cold calls, and email campaigns.
- Provided exceptional customer service throughout the entire sales process.
- Identified customer needs and developed customized solutions.
- Built relationships with key clients through regular contact.
- Used cold calling and networking to sell products and services.
- Attended industry events, conferences, and tradeshows to network and generate new business leads.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Managed a portfolio of accounts to achieve long-term success.
- Resolved customer complaints regarding sales and service.
Branch Relationship Executive
Jana Small Finance Bank
Bangalore
09.2022 - 03.2024
- Conducted market research to determine potential business opportunities in the local area.
- Performed customer service duties such as responding to inquiries, resolving disputes, and processing transactions.
- Assisted customers with opening and closing accounts, as well as maintenance of existing accounts.
- Provided advice to customers on banking products and services.
- Developed and maintained relationships with customers by providing excellent service and support.
- Organized marketing events to promote bank products and services.
- Maintained accurate records of all client information including contact details, account activity, transaction history.
- Modified, opened and closed customer accounts.
- Identified financial needs of customers and presented appropriate product and service options.
Senior Executive
AU Small Finance Bank
Bangalore
04.2022 - 09.2022
- Identified customer needs and developed customized solutions.
- Generated leads through networking, cold calls, and email campaigns.
- Implemented promotional campaigns to boost sales volume.
- Maintained accurate records of all sales activities and results.
- Prepared weekly reports summarizing current sales performance metrics.
- Built relationships with key clients through regular contact.
- Used cold calling and networking to sell products and services.
Business Development Executive
Jana Small Finance Bank
Bangalore
04.2017 - 12.2019
- Negotiated contracts with clients for new business development initiatives.
- Conducted market research and identified potential business opportunities.
- Researched customer feedback regarding products and services offered by the organization.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Accounts Executive
Shrobonee Hearing Aid Pvt.Ltd
04.2014 - 11.2014
- Reconciled bank accounts on a monthly basis to ensure accuracy of records.
- Managed customer accounts by providing accurate invoices and payment information.
- Responded promptly to customer inquiries regarding billing issues or account status updates.
Education
MBA in Finance -
International School Of Business, Kolkata
01.2012
B.Com -
Burdwan University
01.2009
XII -
West Bengal Council of Higher Secondary Education
01.2006
X -
West Bengal Board of Secondary Education
01.2004
Skills
- Extensive knowledge of various concepts of Financial Analysis
- Sound knowledge of Accounting concepts and Taxation
- Good in spoken and written English
- Excellent in Presentation
- MS-Office 2003, 2007
- Tally 63, 72, 9, ERP9
- Diploma in Financial Accounting from Brainware Computer Center
- Flex cube, Salesforce, FOS, Ameyo
- Growth planning
- Performance Improvement
- Business Planning
Accomplishments
- Diploma in Drawing course (3rd Year)
- Photography
Responsibility
Prepare and Maintain daily accounting report. Co ordinate with distributor for cash collocation. Testing in LOS -generate lead to account creation testing for MFI business. Testing includes lead creation, up-dation, checking the lead status to push for approval etc. Worked in Jana center understanding MFI business like customer service, collection of EMI, KYC and AML checking. Worked in SFDC Part of simulation process and preproduction activity for the banking transaction includes acquisition, on-boarding, transaction, customer service, contact center and closure and retention.
Personaldossier
Sumadhura Eden Garden Flat No-705, Kannamangala, Bangalore, 560067
Careerabstract
MBA with extensive knowledge of various concept of Financial Analysis. Sound knowledge of Accounting concept and Taxation. Good in Spoken & written English, good and Pleasant personality & excellent in Presentation.
Careerstatement
To upgrade knowledge in different financial areas and establish myself as a Management Professional in the Corporate World.
Projects
External, N.B. Securities Pvt. Ltd, Distribution enhancement & study product of BSL Insurance, 04/2010 - 06/2010 Internal, Financial Performance Using Ratio Analysis of FMCG companies Internal, Comparative study between Equity based Mutual Funds and Fixed Deposit in Bank in long run situation Internal, CAD operation
Certification
- Best employee awards in Jana Small Finance Bank
Timeline
Senior Executive
Au Small Finance Bank
03.2024 - 08.2024
Branch Relationship Executive
Jana Small Finance Bank
09.2022 - 03.2024
Senior Executive
AU Small Finance Bank
04.2022 - 09.2022
Business Development Executive
Jana Small Finance Bank
04.2017 - 12.2019
Accounts Executive
Shrobonee Hearing Aid Pvt.Ltd
04.2014 - 11.2014
MBA in Finance -
International School Of Business, Kolkata
B.Com -
Burdwan University
XII -
West Bengal Council of Higher Secondary Education
X -
West Bengal Board of Secondary Education
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