Riyaz Beig
North Goa
Summary
Experience and self starter sales professional, working with reputed organization over 25 years, managing internal and external customer with strong interpersonal skills and courage.
In various capacity has worked in different parts of the country with successful outcome which led to personal and professional growth.
My core competency is "walk the talk" and delivering "high value results" to Achieve Team and Company's objective.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Head - Customer Operations / Customer Man
Nestle India Limited
Mumbai
2023.07 - Current
- Managing Operations of Organized trade business in Western Region of India, Retail business in major part of portfolio, handling big team and many stakeholders.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives.
- Monitored regional trends, identified areas of improvement, and developed plans for growth.
Key Account Head - Customer Management
Nestle India Limited
Gurgaon
2020.03 - 2023.06
- Key Accounts, Cash & Carry, National & International Accounts - Pan India.
- Managed all international accounts (Metro/Walmart/Booker/LOTS) for cash and carry, including discussions on relevant category development, TOT closure, implementation, and overall forward growth planning.
- Managing a diverse portfolio of key accounts, ensuring consistent revenue streams, and business expansion opportunities.
- Drive demand planning and forecasting by analyzing data, market trends, and customer behavior.
- Propose executions to scale up business - Developing customized proposals based on specific requirements and objectives of customers to impact sales growth.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Streamlining internal and external workflows by collaborating closely with support teams such as marketing, category, sales operations, and finance departments.
Branch Customer Operation Manager - 4C
Nestle India Limited
Chennai
2018.04 - 2020.02
- 4C [CSD/CPC/C&T] - Heading South India
- Managed Defense business in 4C department, ensuring on time availability and smooth workflow for sensitive dealings with Army personnel
- Managed chain pharmacy business, prioritizing baby food, and adhering to local government guidelines to drive growth.
- Developed new processes for monitoring customer service performance metrics.
- Developed and executed a comprehensive growth strategy, prioritizing product assortment, pricing strategies, promotional activities, and customer engagement initiatives to drive business expansion.
- Managed a team of customer service representatives, providing guidance and training as needed.
- Ensured compliance with regulatory requirements and industry standards.
Area Sales Manager - Organized Trade
Nestle India Limited
Hyderabad
2011.03 - 2018.03
- Transitioned into the Organized/Modern Trade sector to oversee customer management, foster business development, and ensure seamless on-shop floor execution.
- Implemented cluster approach for category development, secondary sales force development, and officer training.
- Coordinated with logistics teams to ensure timely delivery of goods to customers.
- Analyzed sales data to determine areas of improvement for the organization.
Sales Executive - General Trade
Nestle India Limited
Bangalore
2006.04 - 2011.02
- Managed General Trade in rural area, developed rural products, and increased awareness through continuous sampling.
- Managed Distributor to achieve positive ROI mindset, exercised control over critical areas and claims, and cultivated a secondary sales force.
- Trained junior sales staff on techniques for improving customer service experience.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Education
Bachelor in Commerce - Degree of Commerce And Economics
S.S. Dempo College of Commerce And Economics
Goa1993-06
Skills
- Negotiation
- Team Building
- Strong interpersonal Skill
- Creating trust and high responsiveness
- Selling and Merchandising
- Operations Management
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Hobbies and Interest
Fishing, Cooking
Accomplishments
*Awarded best area manager for 5 consecutive years
*Designing cash and carry strategic document, resulted in improvement in cost to serve
*INCS (Indian Naval canteen service business) restarted after 14 years, resulted into incremental business from prestigious channel
Certification
- Negotiation skill workshop
Timeline
Regional Head - Customer Operations / Customer Man
Nestle India Limited
2023.07 - Current
Key Account Head - Customer Management
Nestle India Limited
2020.03 - 2023.06
Branch Customer Operation Manager - 4C
Nestle India Limited
2018.04 - 2020.02
Area Sales Manager - Organized Trade
Nestle India Limited
2011.03 - 2018.03
Sales Executive - General Trade
Nestle India Limited
2006.04 - 2011.02
Bachelor in Commerce - Degree of Commerce And Economics
S.S. Dempo College of Commerce And Economics
- Negotiation skill workshop
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