Rizwan Basha

Collaborated with department leaders to prioritize project activities and enhance efficiency.

Prepared daily allocation reports and forecasts for effective resource planning.

Managed invoicing for time-and-material and fixed-bid projects, ensuring timely issuance of purchase orders.

Facilitated budget submissions and implemented margin improvement initiatives.

Evaluated project performance against established standards, budgets, and deadlines.

Accurately documented statements of work, project scope, and execution details.

Supported financial reporting through monthly revenue and margin forecasts.

Streamlined onboarding processes for associates in client portal access.

Forecast preparation.

Unbilled reduction on time, addressing, and reducing unbilled.

Timesheet management.

Trackers, including billing, invoicing, AR interest, reserves, and SOW/CR maintenance.

Goals and Performance.

Approving employees' asset requests.

Initiating release for resources.

Billing tracker preparation and follow-up with the resource for any corrections.

Making sure the revenue is identified in the system before the freeze, without fail.

Supporting the project with invoice submission and client approvals.

Interacting with clients about the outstanding invoices to avoid AR interest.

Data analysis

Handling a team of 23.

Invoicing for T&M projects, monthly.

Having regular connections with CRM and EDP on MIP improvement.

• Operated as Incident Management Analyst for Direct TV, addressing customer queries and initiating SDP ticket creation for outages.

• Operated as Subject Matter Expert for British telecom inbound call centre, addressing billing issues and repair requests

• Operated as process executive in Airtel telecom inbound call centre, managing inquiries concerning billing, hello tunes, and promotional offers.