Rizwana Mulla
REGISTERED PHARMACIST
Mumbai
Overview
4
4
years of professional experience
4
4
Languages
Work History
Sr. Representative, Operations
Concentrix Services India Private Limited
05.2023 - Current
- Working for Hindustan Unilever - Handling Lakme CRM , Dove, Ponds
- Emails, Chats and social media Handling - Out bound calls if required
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Customer Representative International (UK)
Amazon development center Pvt Ltd.
07.2022 - 03.2023
- Taking Inbound calls for their orders
- Helping customers with the Prime Membership and resolving query regarding same.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Delight Officer
Aarman Private LTD. ( Pharmesay)
12.2020 - 12.2021
- Handled Inbound/Outbound calls
- Reading prescription and placing and order for medicine
- Checking Valid prescription and approving the same
- Summarisation of patients medical transcript.And managing it.
Associate Pharmacist
Medlife Private LTD (Pharmeasy)
06.2020 - 11.2020
- Handled Inbound/Outbound calls
- Reading prescription and placing an order for medicines
- Use to Handle around 70-80 customers every day Summarisation of patients medical transcript
- And managing it.
Education
Diploma in Pharmacy - undefined
Maharashtra state board of technical education
01.2019 - undefined
HSC - undefined
Maharashtra state board
01.2016 - undefined
SSC - undefined
Maharashtra state board
01.2014 - undefined
Skills
Communicationundefined
Timeline
Sr. Representative, Operations
Concentrix Services India Private Limited
05.2023 - Current
Customer Representative International (UK)
Amazon development center Pvt Ltd.
07.2022 - 03.2023
Customer Delight Officer
Aarman Private LTD. ( Pharmesay)
12.2020 - 12.2021
Associate Pharmacist
Medlife Private LTD (Pharmeasy)
06.2020 - 11.2020
Diploma in Pharmacy - undefined
Maharashtra state board of technical education
01.2019 - undefined
HSC - undefined
Maharashtra state board
01.2016 - undefined
SSC - undefined
Maharashtra state board
01.2014 - undefined
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