R. MURALI KRISHNA
Hyderabad
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Desktop Support Engineer
SCION INFOSCRIBE SERVICES PRIVATE LIMITED
Hyderabad
03.2023 - 03.2024
- Installed, configured and maintained computer hardware, software and peripherals.
- Provided technical assistance to users in person, via phone or email.
- Diagnosed and resolved hardware and software issues efficiently.
- Configured user accounts, permissions and passwords according to company policies.
Network Support Engineer
NETFOSYS INFORMATION TECHNOLOGY INDIA PVT LTD
Hyderabad
09.2021 - 09.2022
- Identified, diagnosed, and resolved network problems.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Monitored the performance of the network to ensure optimal levels of service.
- Installed and configured new hardware and software components related to networking issues.
- Investigated and troubleshot complex network-related problems in a timely manner.
Customer Support Executive
VOLTY IOT SOLUTIONS
Hyderabad
07.2019 - 03.2020
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Managed customer accounts using CRM software tools.
Education
Btech - EEE
Arjun college of technology and science
Hyathnagar05.2018
Intermediate - M.P.C
Sri Chaitanya Jr. College
Andhra Pradesh03.2012
S.S.C -
New Khulq Boys Town High School
Hyderabad06.2010
Skills
- TECHNICAL SKILLS
- Fundamentals of PC, Processor, Computer Memory, Switch Mode Power Supply
- Operating System installation
- Remote Management
- Assembling and Disassembling a PC
- Drive encryption using bit locker
- Managing user accounts and applications
- Recovery and Backup
- Working with E-mail clients
- OSI models
- Knowledge of Networking Devices like Router, Switch and Hub
- Troubleshooting Network
- Experience in ticketing tool Service Now
- Having experience in Exchange online protection and admin centre
Accomplishments
- I Am Certified As Microsoft Technology Associate in Windows Operating System With Reference id:13595899
- I am certified as Secure Web Gateway Firewall(156-726.77).
TECHNICAL QUALIFICATION
- Master`s in Network Administration from Jetking
- Secure web gateway firewall from silicon valley institute.
Languages
Timeline
Desktop Support Engineer
SCION INFOSCRIBE SERVICES PRIVATE LIMITED
03.2023 - 03.2024
Network Support Engineer
NETFOSYS INFORMATION TECHNOLOGY INDIA PVT LTD
09.2021 - 09.2022
Customer Support Executive
VOLTY IOT SOLUTIONS
07.2019 - 03.2020
Btech - EEE
Arjun college of technology and science
Intermediate - M.P.C
Sri Chaitanya Jr. College
S.S.C -
New Khulq Boys Town High School
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