ROBIN BAJAJ

• Demonstrated exemplary customer service by engaging clients on sales floor.
• Generated sales report to help upper management make effective decisions and sales plans.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
• Liaised between customers and product development team to recommend product improvements.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• To Liaise with Yes Bank Chief Managers, Branch Managers & CBL’s for fresh merchant sourcing.
• Executed campaigns to increase merchant sourcing, activation and volume growth through team of associates. Represented Yes Bank on various meetings as well as forums for D & TB (Digital and Transaction Banking).
• Engaged in product trainings, demonstrations, consumer awareness, branding & acquisition initiatives to raise activation and volumes.
• Maintain quality service by establishing and enforcing organizational standards
• Generated sales report to help upper management make effective decisions and sales plans.
• Liaised between customers and product development team to recommend product improvements.
• Strengthened performance by applying excellent program and project leadership skills.
• Managed and developed sales team.
• Directed sales support staff in administrative tasks to help sales reps close deals.

• Product/ solution selling as well as maintaining long term relation with small, medium & large retail customers.
• Acquire new corporate and retail merchants by conducting seminars and workshops for merchants and corporate.
• Forecast potential sales and revenue targets effectively from existing markets and maximize sales. Customer centric with prior experience in interfacing with customers and excellent negotiator.
• Maintain quality service by establishing and enforcing organizational standards.

• Balanced excellent customer services with reliability completing varied tasks
• Operated Point of sales system accurately and efficiently
• Resolved Customer complaints and negotiated solutions
• Conducting weekly meetings with sales team members and providing appropriate guidance and motivation to achieve target
• Verifying all transactions and ensuring bank services meet customer requirements
• Establishing training programs and conducting monthly performance reviews for banking staff
• Consistently achieving sales target and increasing monthly revenue by 10% in spite of challenging market dynamics
• Handled customer queries and gave information about retail products and services
• Prepared revised quotations of bank's products to guarantee good profits and sent it to potential customers to maintain healthy relations
• Participated in various programs organized by Federal Reserve which covered topics like security issuance policies and capital market securities exchange.

• Developed and delivered engaging lectures to undergraduate and graduate students
• Planned, evaluated and revised course content and course material
• Supervised and evaluated student’s laboratory report.
• Fostered students with lifelong learning by connecting course materials to broader them and current events
• Collaborated with admissions department on establishing prerequisites understanding and graduate students

· Assisted civil engineers on several key government projects involving roadway designs and improvements, solutions easing traffic congestion

· Handled costestimation ,report and documents tracking and drafting

· Gained experience in making of roadmap and plans

· Supervised the site on individual basis.

• Taught upper level and introductory courses in civil.
• Monitored students academic records and referred students who were struggling through campus resources.