Robin Elijah
Bangalore
Summary
Dynamic Customer Success Manager and Senior Sales Advisor recognized for effectively resolving customer issues and enhancing satisfaction. Proven skills in client relationship management, sales strategy, and market analysis have consistently driven revenue growth through upselling and cross-selling. Experienced in leading multi-location support teams to streamline processes and ensure efficient project execution. Committed to leveraging strong problem-solving and communication abilities to foster business growth and meet sales targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Evangelist
Claritus Consulting
Bangalore
11.2024 - Current
- Achieved zero customer churn by successfully handling all priority accounts.
- Facilitated seamless integration of new projects from existing clients, leading to increased revenue.
- Maximized sales outcomes by recognizing and implementing additional revenue streams across the Azure product suite.
- Engaged clients proactively to showcase added services, driving customer lifetime value.
- Worked closely with Microsoft’s sales, technical solution specialists, and delivery teams to ensure:
- Excellent customer satisfaction through proactive engagement.
Customer Success Account Manager
G7CR Technologies
Bengaluru
03.2023 - 11.2024
- Completed Microsoft Azure 900 certification to showcase cloud knowledge.
- Managed locklist priority accounts effectively to maintain customer retention.
- Collaborated with internal teams to ensure smooth onboarding and successful execution of client-driven projects.
- Increased sales performance by effectively identifying opportunities to promote complementary products and services across the Azure platform.
- Collaborated with Microsoft's sales, solution specialists, and delivery teams to ensure seamless project execution.
Manager, Customer Success
Teachmint
Bengaluru
04.2022 - 02.2023
- Facilitated onboarding sessions to streamline customer transition onto the product.
- Addressed customer concerns promptly by collaborating with relevant teams.
- Achieved cross-sell goals and contributed to revenue growth.
- Organized customer feedback sessions to pinpoint improvement opportunities and support ongoing development.
- Collaborated closely with customers from diverse regions, including India, Korea, Africa, and Asia, fostering strong relationships and understanding diverse market needs.
Specialist | Sales Advisor
SAVE BY SWITCHING GLOBAL SOLUTIONS
Bengaluru
09.2016 - 10.2021
- Role: UK Outbound & Inbound Voice Process Representative
- Projects: EnergyHelpline & CTM: Assisted customers in comparing energy plans and switching providers
- Sky Telecom Services: Provided telecom solutions for a leading UK brand
- Managed inbound and outbound calls for customer queries in the UK market.
- Guided customers in selecting optimal energy and telecom plans tailored to their needs.
- Promotion to Specialist Role: Managed customer complaints, ensuring timely and effective resolution.
- Facilitated coaching sessions driving service improvement among advisors.
- Coordinated with stakeholders in Kent, UK, to address escalated issues
- Analyzed complaint trends and contributed to process improvements
Education
BBA - Business Administration
Gitam University
Bengaluru, India04.2021
Higher Secondary - Computer And Information Sciences
St. Joseph's PU College
Bengaluru, India05.2014
Skills
- Sales proficiency
- Sales Increase
- Customer Advocacy
- Customer Retention
- Report Analysis
- Training and mentoring
- Customer Account Management
- Strong leadership
- Relationship building
Certification
Azure 900, 04/2023
Accomplishments
- Shining Star Award - 2018
- Shining Star Award - 2019
- Best Performer every month - 10 Times
Timeline
Senior Evangelist
Claritus Consulting
11.2024 - Current
Customer Success Account Manager
G7CR Technologies
03.2023 - 11.2024
Manager, Customer Success
Teachmint
04.2022 - 02.2023
Specialist | Sales Advisor
SAVE BY SWITCHING GLOBAL SOLUTIONS
09.2016 - 10.2021
BBA - Business Administration
Gitam University
Higher Secondary - Computer And Information Sciences
St. Joseph's PU College
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