Rodger Saum Eiffel R

• Established positive connections with clients through consistent and empathetic communication, ultimately creating long-term relationships and a better understanding of their requirements.
• Collaborated with product development teams to ensure seamless integration of new features like updating of VCU’s for each model vehicles on day to day bug observations.
• Creating regular knowledge-sharing sessions within the Technicians to stay up-to-date on latest industry trends and best practices for work optimization.
• Developed weekly practical sessions for efficient issue resolution.
• Provided 24/7 on-call support, ensuring minimal downtime for issues under TAT of 2 hours.
• Escalated issues to core teams for the best possible resolution and minimizing the negative impacts over the clients businesses.
• Streamlined customer support processes for spontaneous response and higher satisfaction rates under Leadership Activities.
• Enhanced product functionality by identifying and resolving Lithium Ion Balance & Sterling Gtake Debugger software issues which are related to Vehicle Range and Power Transmission of 3phase AC Induction & PMS Motor.
• Proactively identified opportunities for process improvement within the L2 Product Support team, resulting in increased efficiency and effectiveness over time.
• Led training sessions for Clients, New to EVs as Service Camps and Seasonal Camps to make an understandable environment which reduces malfunctions and error gateways.
• Mentored junior support engineers, contributing to their professional growth and development within the company.
• Documented faults and bugs in the term of Field Failure Reports to develop the product updates.
• Generated reports to track performance and analyze the NMC & LFP battery charging trends under Grafana User Interface.
• Researched and identified permanent solutions to Mechanical related problems such as Water Leakage and Brake Inefficiency due to inadequate hydraulic brake pressure.
• Diagnosed and troubleshot Integrated Circuits Failures in STARK Hardware V3.0, V4.0 & V4.00.0 (VCU), Software crash due to multiple mobilization & immobilization commands and Telemetry Device.

Developed preventive maintenance schedules to minimize downtime and optimize performance.

• Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
• Maintained strong relationships with vendors and suppliers, securing high-quality parts at competitive prices for the company.
• Enhanced safety standards by conducting regular inspections, identifying hazards, and recommending corrective actions.
• Optimized spare parts inventory management for cost reduction and increased availability.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
• Positively engaged with customers and maintained professional appearance as company representative.
• Rewired and replaced faulty electrical components in equipment.
• Reported issues to property manager so effective resolutions could be put into place.
• Enhanced team productivity with introduction of mobile maintenance management software.

• Experience in DIAGNOSING Electronic Control Unit, Body Control Unit, Power Control Module and Immobilizer Unit in Honda, Volkswagen, Skoda and Audi
• Able to handle Honda Diagnostics Tools, DST-I (Vehicle Communication Interface), Bosch MVCI for Honda Cars and VAS 6150 paired with ODIS (Off board Diagnostics Information System) for Audi, Skoda and Volkswagen
• Well versed in periodic maintenance of all HONDA Car Models (Indian Make
• Responsible to handle team of technicians in optimizing their individual productivity, efficiency and manpower utilization of technicians
• Responsible to impart training for Honda Pondicherry Dealership covering Customer Account Manager, Customer Relationship Manager, Service Advisor, Sales promotional executives, Managers, Body shop Technicians, Periodical Maintenance / General Repair Technicians, Final Inspectors Both Paint – Body shop and Periodical and General Service
• INCHARGE of HONDA Authorized Special Tools for the Dealership from sorting to usage statistics
• Acquired knowledge on BUSINESS FLOW REPORT MANAGEMENT and to maintain dealer records
• Have successfully handled 5S implementation on day to day work activity for entire workshop to achieve the Targets
• Responsible in mapping the Skill matrix of technicians by assigning them relevant targets as per their capabilities with the objective of achieving quality and high output
• Permitted to serve as QUALITY INSPECTOR for Final Service, Body Inspection, Washing Procedures and Vehicle Delivery Quality to improve the Customer delight
• Major achievements: In 2019 designed and fabricated a Tool for cutting the Front windshield and won the National level title in Honda Dealers Competition awarded by Mr.Gaku Nakansihi (President & CEO of Honda Cars India)