Summary
Overview
Work History
Education
Skills
Hobbies: - Driving & Cooking
Languages
Timeline
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Rodney .T. Hart

Chennai,TN

Summary

Skilled Fraud Analyst and Customer Service Officer at Allsec Technologies, adept in data analysis and relationship building. Spearheaded fraud prevention strategies, reducing losses and enhancing customer trust. Excelled in teamwork, leading investigations, and automating processes for efficiency. Achieved significant fund recovery and customer retention through innovative solutions and effective communication.

Overview

5
5
years of professional experience

Work History

Fraud Analyst

Allsec Technologies
10.2023 - 10.2024
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Conducted thorough investigations into suspicious account activity, leading to identification and mitigation of potential fraud.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Enabled faster resolution of fraud claims by automating parts of investigation process.

Customer Service Officer

Allsec Technologies
06.2019 - 10.2023
  • Completed data entry to record call notes, suggestions and questions.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Arts - Arts

Eastern Christian College
Nagaland
09-2020

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Verbal and written communication
  • Banking operations
  • Investigative techniques
  • Transaction analysis
  • Fraud identification
  • Relationship building
  • Teamwork and collaboration

Hobbies: - Driving & Cooking

It’s a way to explore new destinations, experience the thrill of different vehicles, and appreciate the open road on a deeper level. Whether it’s the peaceful solitude of long, scenic drives or the adrenaline rush of high-performance racing, driving can bring a sense of happiness and fulfillment as a hobby & also Cooking allows me to explore different cultures without leaving my kitchen. From the spicy curries of India to the delicate sushi of Japan, each dish tells a story of its origin, and recreating them is like living that story. It broadens my understanding of diverse cultures and their culinary traditions.

Languages

Hindi
Intermediate (B1)
English
Bilingual or Proficient (C2)
Nagamese
Advanced (C1)

Timeline

Fraud Analyst

Allsec Technologies
10.2023 - 10.2024

Customer Service Officer

Allsec Technologies
06.2019 - 10.2023

Bachelor of Arts - Arts

Eastern Christian College
Rodney .T. Hart