Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rogul Rajendran

Mumbai

Summary

Dynamic Senior Associate with a proven track record at Capgemini Technology Services Ind.Ltd, excelling in order management and vendor relationship management. Spearheaded supply chain operations, enhancing customer satisfaction through effective resolution of escalated inquiries. Demonstrated expertise in PLM and JIRA, alongside exceptional project management and interpersonal skills, contributing to significant client loyalty and operational efficiency.

Overview

5
5
years of professional experience

Work History

Senior Associate- Order Management

Capgemini Technology Services Ind.Ltd
Salem
02.2021 - Current
  • 1. Maintaining supply chain operations including RFA(Request for quotations),
    PR(Purchase Requisitions),PO(Purchase order), Goods receipts, and invoice
    creations and monitoring
  • Developed processes for order management and worked with internal stakeholders to ensure compliance.
  • Handled escalated customer inquiries, resolving issues promptly and effectively to achieve customer satisfaction
  • Maintaining level of expertise with respect to regulations, technical tools particularly PLM , JIRA and other operating tools
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment
  • Managed customer relations through communication and helpful interactions
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
  • Maintained confidentiality on projects, with clients and regarding corporate data to alleviate data breaches
  • Provided direction and guidance to junior associates on complex tasks.

Deputy Officer

TVS SUPLLY CHAIN
Madurai
10.2019 - 01.2021
  • Leading team according to client requirement for country Australia, New Zealand, UK
  • Negotiated with vendors, suppliers and liaised with suppliers and retailers
  • Tracked orders and notified customers of status or potential delays
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments
  • Communicates with logistics technician, customer service representatives, service provider and other involved in shipments
  • Tracks and updating status of incoming and outgoing shipments
  • Maintaining accurate log sheet of daily moves and preparing reports for upper management
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates
  • Worked with vendors to schedule daily pickups and deliveries
  • Monitored and reported on transportation costs and properly filed shipping documents

Education

B.E - Mechanical Engineering

Sree Sastha Institute of Engineering And Technology
Salem, TN
07-2016

Diploma - Mechanical Engineering

K.S.Rangasamy Institute of Technology
Tiruchengode, TN
04-2013

SSLC -

St. John's Matriculation Higher Secondary School
Salem, TN
03-2011

Skills

  • Order Management
  • Vendor relationship management
  • Project management
  • Customer service
  • Shipping logistics management

Languages

  • English
  • Tamil
  • Hindi
  • Malayalam

Timeline

Senior Associate- Order Management

Capgemini Technology Services Ind.Ltd
02.2021 - Current

Deputy Officer

TVS SUPLLY CHAIN
10.2019 - 01.2021

B.E - Mechanical Engineering

Sree Sastha Institute of Engineering And Technology

Diploma - Mechanical Engineering

K.S.Rangasamy Institute of Technology

SSLC -

St. John's Matriculation Higher Secondary School

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