Rohan Kumar Dash
Bhubaneswar
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Deputy Manager
ICICI Bank
Hyderabad
04.2025 - Current
- Provide frontline support for retail banking customers, specializing in SME escalation to efficiently address complex issues, while working on KYC and Re-KYC remittances for domestic and international clients.
- conduct comprehensive training on Retails banking processes, ensuring all team members are proficient in virtual service delivery and maintain high standards of customer supports.
- Adhere strictly to compliance standards while delivering exceptional service , ensuring customer satisfaction and regulatory adherence in all banking operations
- Worked closely with customers to understand needs and resolve diverse issues.
Assistant Manager
ICICI Bank
Hyderabad
12.2022 - 04.2025
- Provide frontline support for retail banking customers, specializing in SME escalation to efficiently address complex issues, while working on KYC and Re-KYC remittances for domestic and international clients.
- conduct comprehensive training on Retails banking processes, ensuring all team members are proficient in virtual service delivery and maintain high standards of customer supports.
- Drive efforts to enhance Net promoter score (NPS) through continuous improvement initiatives in virtual customer service procedures, focusing on customer satisfaction and service excellence.
- Adhere strictly to compliance standards while delivering exceptional service , ensuring customer satisfaction and regulatory adherence in all banking operations
Customer Service Executive
Tech Mahindra
Bhubaneswar
12.2020 - 11.2022
- Assisted customers with product returns or exchanges according to established guidelines.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Marketing And Fianace
Krupajal Business School
04-2020
Bachelor of Commerce - Accounting And Finance
Allahabad University
Allahabad05-2018
12th - Commerce
Kendriya Vidyalaya Old Cantt
Allahabad04-2015
10th -
Kendriya Vidyalaya Old Cantt
Allahabad04-2013
Skills
- Customer service and satisfaction
- Operations management
- Decision-making
- Strategic thinking
- Business development
- Recruiting and interviewing
- Product and service sales
Accomplishments
"PAT ON THE BACK" Awards receive for providing good services to the customer in outstanding manner in Tech Mahindra
Certifications of Awards received for doing good business in the september, October and November in ICICI Bank .
Certifications of Awards receive for doing goods business in Dec in ICICI Bank
Certification
Certified in Jetking Hardware and Networking course
Certified in Tally ERP 9 with GST.
Certified in AMFI.
Certified in IRDA.
Languages
English
First Language
Hindi
Proficient (C2)
C2
Oriya
Proficient (C2)
C2
Timeline
Deputy Manager
ICICI Bank
04.2025 - Current
Assistant Manager
ICICI Bank
12.2022 - 04.2025
Customer Service Executive
Tech Mahindra
12.2020 - 11.2022
MBA - Marketing And Fianace
Krupajal Business School
Bachelor of Commerce - Accounting And Finance
Allahabad University
12th - Commerce
Kendriya Vidyalaya Old Cantt
10th -
Kendriya Vidyalaya Old Cantt