Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Internships
Projects
Extra Curricular Activities
Timeline
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Rohan Kasurde

Pune,MH

Summary

Experienced in Customer Service Operations and successful at promotion of company advancements and boosting performance. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Highly motivated and goal-driven and skilled in collecting, monitoring and studying data to analyze status and recommend business strategy. Proficient with strong analytical skills to promote organizational success.

Overview

3
3
Languages
8
8
Certifications
3
3
years of post-secondary education
1
1
year of professional experience

Work History

Customer Service Associate

Amazon
Pune, Maharashtra
10.2020 - Current
  • Responsible for handling customers from North America.
  • Trained for Research and Rescue skill for NA Phones.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds to maintain customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped average of 40 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Documented and updated customer records in CRM to record interactions and facilitate follow-up.

Education

Business Administration in Computer Applications -

Ness Wadia College of Commerce
Pune
06.2017 - 09.2020

Skills

    CRM

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Software

SQL

DBMS

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

CRM

R Programming

Python

Hadoop

Certification

Certificate Course in Financial Modeling and Valuation

Interests

Volunteering

Organizations/Societies

Sports

Travelling

Internships

1) Co. Name - Bajaj Allianz (3 Months)

Profile- Sales Associate

Key Responsibilities- Help develop client relationships.

Learn and apply sales techniques.

2) Co. Name – Crazy for Success Foundation (1 Week)

Profile- Social Media Marketing

Key Responsibilities-Ideating, creating and posting content to different social media platforms.

Doing Content writing and graphic designing for the organization.

3) Co. Name – Houseitt (2 Months)

Profile – Business Development Associate

Key Responsibilities-Was a part of a campaign and helped bring clients to the organization.

To complete daily assigned tasks and achieve the specific targets.

Projects

Food ordering System

-To introduce a system that would not keep waiting and serve the facilities.

- A software for making all the process used in ordering food and booking tables at restaurants through a computer and to eliminate any manual process.

- Front end: php, Backend: MySQL.

Extra Curricular Activities

1) Representated college in Zonal level Cricket.

2) Volunteered as an Event Coordinator in multiple events.

3) Representative of IT association at Ness Wadia College.

4) Participated in Data Analytics Seminar.

5) Participated in Advanced Excel Workshop.

6) Part time stock market trader.

Timeline

Customer Service Associate

Amazon
10.2020 - Current

Business Administration in Computer Applications -

Ness Wadia College of Commerce
06.2017 - 09.2020
Rohan Kasurde