Rohan Kishore U

· Started as an Intern in Feb 2020.

· Managing operations of Customer Returns (C-return) department since Feb 2020. Directly managing a team of 300+ associates employed in various functions of the department.

· Oversaw the forecasting and planning for multiple peaks with effective training of the associates, modifications in the area layout, storage planning for the incoming buffer and procurement of all necessary supplies.

· Successfully launched "In-house Laptop grading" process across all the Return Centers in Amazon India and saved ₹4.33 MM annually.

· Carried out project for improvement of productivity in core Customer Returns process utilizing Six Sigma methodologies, resulting in savings of ₹0.25 MM annually.

· Reduced unreconciled and transit losses by 90% by carrying out deep dives to identify root causes and by collaborating with Middle Mile and loss prevention team.