With 10+ years of rich and insightful experience in managing multi-million-dollar, multi-business vertical portfolio of projects across multiple domains. I bring a problem-solving attitude and a lot of positive energy. The aim is to leverage considerable experience, skills, tools, techniques, and expertise into a project management role efficiently, implementing automation, and contributing towards organizational and self-success.
Hi, I’m
Rohan Kumar
Hyderabad
Summary
Overview
11
years of professional experience
3
Certification
Work History
Hitachi Vantara India Private LimitedHyderabad
Project Management Senior Professional
02.2019 - Current
Job overview
- Supporting life cycle refresh events for the Storage Activities Tech Refresh Project.
- Provide overall project communication to stakeholders and manage stakeholder expectations.
- Perform reviews with project managers regarding past due and upcoming project issues and risks to facilitate mitigation of those items.
- Communicate objectives and status of projects to relevant stakeholders during the life of the project, including project plans, status updates, change orders, significant issues, and timelines.
- Provided risk management and issue resolution.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
- Provide input, document requirements, and support design and delivery of training programs.
- Drive daily stand-up meeting with team and customer participation.
- Hosting biweekly calls to provide updates to management on progress.
- Preparing reports and weekly dashboard with metrics for client and management review.
- Preparing reports of non-compliant applications, servers, and storage frames for annual review.
- Review changes to ensure scheduled time does not conflict or create risk with other scheduled changes, so that risk can be accurately assessed by the Change Advisory Board (CAB).
- Ensure that all reports delivering on customer SLAs and KPIs are accurate prior to distribution.
BT (E-Serv) India Pvt LtdKolkata
Senior Project Coordinator
10.2015 - 02.2019
Job overview
- Analyzed and Prioritized Normal, Standard, and Emergency Change Proposals.
- Classification and recording of RFCs with proper implementation, recovery, and verification instructions to facilitate review.
- Prioritized changes based on regulatory and operational impact, and document interactions with various interfaces.
- Planned and communicated schedule to stakeholders, and followed up for change approvals.
- Coordinated end-to-end change between the internal and external customers and stakeholders.
- Ensured that the proper link of applicable incident and problem records is added in related items to change records.
- Ensured that conflicts are resolved to reduce risks of change failures.
- Ensure changes are fully approved before schedule start and monitor till closure.
- Presented changes in external and internal review boards and ensured business Go/no-go is obtained for all changes.
- Prepare CAB Meeting Agenda and provide all necessary review information to CAB members prior to scheduled meetings.
- Reviewed Post Implementation Review (PIR) documents for failed changes.
- Monitored Change Management mailbox for change-related updates.
- Managed Configuration Management Database - Provisioning, Amendment, Cessation of CIs.
- Completed successful project transition and deployment of Configuration Management.
Tech Mahindra LTDPune
Change Coordinator
01.2013 - 10.2015
Job overview
- Managed INC tickets and interaction with clients via phone calls and emails.
- Worked for the Tracks L1 Operational change, IMACDD, and CAT5.
- Raised tickets in Expedio OM.
- Monitored queue on Smart and Expedio.
- Actively conducted and gave valuable suggestions in knowledge sharing forums to make Process Workflow more efficient.
- Understanding client's view, demand, and accordingly taking appropriate step and/or changes.
- Assured 100% SLA met.
- Chased with different teams to complete requests and to maintain overall SLA.
- Conducted classroom training sessions for new members.
- Managed Change and Configuration Management Team.
- Completed project transition and deployment from a third-party partner.
- CMDB Management - Provision, Amendment, and Cessation of Servers
- Worked on Service Improvement processes and techniques.
- Created process guides and other relevant documents for the team.
Education
Pune Institute of Business ManagementPune
MBA from INFORMATION TECHNOLOGY
08-2011
University Overview
Kuvempu UniversityRanchi
Bachelor of Science from Information Technology
01-2009
University Overview
Skills
- Project Management & Coordination
- Team Management
- Agile & Waterfall Practitioner
- Service Management
- Resource Management
- Change Management
- Data Analysis & MIS Reports
- Team Building & Leadership
- Process Improvements
- Coaching & Mentoring
- Stakeholder Communication
- Presentation Skills
- Client Communication
- Training and Onboarding
- Jira
- Advanced Excel
- Service Now(SNOW)
Certification
- ITIL V4 Foundation Certificate in IT Service Management
- ITIL V3 Foundation Certificate in IT Service Management
- IASSC Six Sigma Green Belt
Accomplishments
Accomplishments
- Night on the Town Award, 2020
- Night on the Town Award, 2021
- Silver Award, 2022
- GDDC Award, 2023
Languages
Hindi
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Project Management Senior Professional
Hitachi Vantara India Private Limited
02.2019 - Current
Senior Project Coordinator
BT (E-Serv) India Pvt Ltd
10.2015 - 02.2019
Change Coordinator
Tech Mahindra LTD
01.2013 - 10.2015
- ITIL V4 Foundation Certificate in IT Service Management
- ITIL V3 Foundation Certificate in IT Service Management
- IASSC Six Sigma Green Belt
Pune Institute of Business Management
MBA from INFORMATION TECHNOLOGY
Kuvempu University
Bachelor of Science from Information Technology
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