Rohan Rajput
Navi Mumbai
Summary
Highly motivated professional with a proven operational management and strategic planning track record. Excels at collaboration, communication, and delivering high-quality work. Demonstrated leadership in driving efficiency and innovation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Business Process Lead/Executive
Tata Consultancy Services
1 2022 - Current
- Corporate administration hospitality project TCS - USA
- Audit and Prepare reports on the expense information and communicate the insights of these reports to the broader business
- Suggest budgets and improvements based on the management requirement along with the compliance procedure
- Proactively seeking opportunities to refine processes and implement best practices and Management Utilizing data-driven insights to inform decision-making and improve processes
- Worked proactively with the management team and maintained awareness of upcoming events.
Associate/ QA
Netflix (Sutherland Management Consulting Company)
01.2020 - 01.2022
- Quality, Data Analysis and Insights Customer Relation strategies Handling escalation for customers Problem Resolution: Identify customer issues and find effective solutions while adhering to company policies and procedures
- Quality Assurance: Ensuring adherence to quality standards and service level agreements (SLAs) by consistently delivering high-quality service, maintaining professionalism, and meeting performance targets.
Duty Manager/Exe
Courtyard Marriott Bangalore
01.2019 - 01.2020
- Front Office Management and Revenue Management Guest Satisfaction and Quality Assurance /Guest Services Management Emergency Response and Crisis Management Operational Management & Oversight
Front Office Supervisor
Crowne Plaza Pune City Centre (IHG)
01.2017 - 01.2019
- Front Desk Operations Management Revenue Maximization and Loyalty Champion Team Collaboration and Communication leadership abilities, operational expertise, and commitment to delivering exceptional hospitality experiences.
Front Desk Associate
Holiday Inn Mumbai International Airport
01.2016 - 01.2017
- Front Desk Operations Rooms Controller Operational Assistance/ Cashiering.
Education
L.L.B (Bachelor of Laws) -
Mumbai University
01.2020 - 05.2023
Bachelor's - Hospitality And Management Studies
D.Y. Patil Nerul Navi Mumbai
04.2013 - 05.2016
Skills
Decision making
Emotional Intelligence
Multi - Tasking
Conflict Resolution
MS Office
Obiwan (Netflix Project Management Tools)
Communication
Leadership
Adaptability
Team Work
Critical Thinking
Attention to Detail
Problem-solving abilities
Languages
English
Hindi
Marathi
Timeline
Associate/ QA
Netflix (Sutherland Management Consulting Company)
01.2020 - 01.2022
L.L.B (Bachelor of Laws) -
Mumbai University
01.2020 - 05.2023
Duty Manager/Exe
Courtyard Marriott Bangalore
01.2019 - 01.2020
Front Office Supervisor
Crowne Plaza Pune City Centre (IHG)
01.2017 - 01.2019
Front Desk Associate
Holiday Inn Mumbai International Airport
01.2016 - 01.2017
Bachelor's - Hospitality And Management Studies
D.Y. Patil Nerul Navi Mumbai
04.2013 - 05.2016
Business Process Lead/Executive
Tata Consultancy Services
1 2022 - Current
swimming
Professional Swimmer: Participate in competitive swimming events and maintain a rigorous training routine. This has helped develop discipline, focus, and resilience, which I apply in my professional career.