Rohan S
PERAMBALUR
Summary
Results-driven CRM Developer with expertise in Microsoft Dynamics 365, data analysis, and incident resolution. Proven ability to enhance client engagement through innovative CRM solutions and streamline data processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CRM Developer
Tata consultancy services
Kochi
07.2024 - Current
- Formulated CRM solutions that enhanced client engagement and retention strategies.
- Analyzed data trends to pinpoint areas for improvement in customer interactions.
- Provided technical support to users, ensuring effective utilization of CRM system.
- Developed automated processes for efficient extraction, transformation, and loading of data into CRM database.
Mainframe Production Support Executive
Tata consultancy services
Kochi
01.2022 - 06.2024
- Provided timely support for incident resolution and system outages as needed.
- Assisted in system upgrades and maintenance activities to ensure optimal performance.
- Conducted regular maintenance tasks such as backups, restores, refreshes. on the mainframe platform.
Education
Bachelor of Engineering - Computer Science
K Ramakrishnan College of Technology
Tiruchirapalli, Tamilnadu, India07-2021
Skills
- CRM software
- Microsoft Dynamics 365
- Incident resolution
- Azure logic apps
- Power apps development
- Automated data processes
- Customer relationship management
- FetchXML reporting
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Intermediate (B1)
B1
Certification
- PL900
- AZ900
Timeline
CRM Developer
Tata consultancy services
07.2024 - Current
Mainframe Production Support Executive
Tata consultancy services
01.2022 - 06.2024
Bachelor of Engineering - Computer Science
K Ramakrishnan College of Technology
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