Overview
Work History
Education
Skills
Websites
Technical Skills
Leadership Extracurricular
Summary
Certification
Work Availability
Accomplishments
Work Preference
Software
Languages
Interests
Quote
Timeline
AdministrativeAssistant
Sumit Kumar

Sumit Kumar

CRM Automation Specialist
Noida,UP

Overview

6
6
years of post-secondary education
1
1
year of professional experience

Work History

CRM Developer

QHT Mediways Pvt Ltd
04.2025 - Current
  • Developed API integrations between the CRM platform and third-party tools for enhanced functionality and data sharing capabilities.
  • Streamlined workflows with thorough analysis, leading to improved productivity for sales teams.
  • Conducted comprehensive user training sessions to maximize adoption and utilization of the CRM system.
  • Optimized CRM performance by identifying and addressing system inefficiencies.

Traineee Automation Developer

Cloud Analogy
11.2024 - 02.2025
  • Worked closely with business users to gather requirements, define scope, and develop detailed specifications for customized automation projects.
  • Streamlined processes for smoother project handoffs between team members, leading to faster completion times and higher-quality end products.
  • Ensured long-term scalability of automated systems by applying best practices in software design patterns during development phases.
  • Provided ongoing support and maintenance for implemented automation solutions, ensuring continued functionality and efficiency improvements.

Salesforce Administration Intern

Smart Bridge
02.2024 - 03.2024
  • Customized an org to support new business units to manage user access, manage chatter, modify your Data Model, Configure and email letterhead and template, and automate your business process.

Education

Master Of Computer Applications - Computer Application

Rajiv Gandhi Technical University
06.2024

B.Com - Account And Finance

Lalit Narayan Mithila University
06.2017 - 11.2020

No Degree - PCM

M.P.S Science College
06.2015 - 06.2017

High School Diploma -

J High School
06.2014 - 06.2015

Skills

Customer Relationship Management (CRM) Systems
Cross-Functional Collaboration

MS Office

Google Office Suit

Zapier

Zendesk

Makecm

Leadsquared

Interakt Whatsapp CRM

Gupshup Whatsapp CRM

Hubspot

Salesforce CRM Admin

Clevertap
Market Research and Analysis
Communication and Presentation Skills
Team Collaboration
Strategic Thinking
Data Analysis and Interpretation
Process Optimization
Project Management
Stakeholder Communication

Technical Skills

HTML/CSS

Javascript

API Integration and Webhooks

Automation With Point and Click

No-code Low Code Development

Data Analysis

Leadership Extracurricular

Unmesha Asia's Largest Literature Festival, Group Coordinator, Bhopal, M.P, 2023-08-01, Achieved Smooth Functioning of Asia's largest festival at Ravindra Bhawan by the officer of the Ministry of Culture., Managed a Group of five and ran weekly meetings to oversee the progress of essential parts of the chapter., Led a chapter of 30+ members to work towards goals that improve and promote coordination, teamwork, and unity.

Summary

I’m a passionate and results-oriented CRM Automation Specialist with hands-on experience working across platforms like Salesforce, HubSpot, LeadSquared, Zapier, Make (Integromat), Pebbly, and Zendesk to help businesses streamline their operations and improve customer experiences.

Currently at QHT Mediways Pvt. Ltd., I focus on optimizing CRM systems and building smart automation workflows. One of my proudest achievements here has been driving a 20% increase in lead conversion rates by redesigning and automating the lead management process.

Previously at Cloud Analogy, I led multiple CRM and automation projects, collaborating closely with cross-functional teams to deliver efficient, scalable solutions that improved internal processes and supported sales growth.

I thrive on solving real business challenges through technology and enjoy working at the intersection of data, strategy, and user experience. My strengths lie in process improvement, cross-platform integration, and turning complex problems into simple, actionable solutions.

Certification

Salesforce AI Associates Certified

Salesforce AI Specialists Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

Successfully earned Salesforce AI Associate and Salesforce AI Specialist certifications, demonstrating a strong understanding of AI fundamentals within the Salesforce ecosystem, including Einstein, predictive analytics, and responsible AI practices. Proven ability to leverage AI-driven solutions to enhance CRM strategies, automate processes, and deliver intelligent insights that drive business value.

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementCompany CultureFlexible work hoursWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefits

Software

Leadsquared

Salesforce Admin

Zapier

Zendesk

Pabbly

Hubspot

MS office

MS power Point

Interakt Whatsapp CRM

Gupshup WhatsApp CRM

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Learning New Technology Particularly AI And Automation

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Timeline

CRM Developer

QHT Mediways Pvt Ltd
04.2025 - Current

Traineee Automation Developer

Cloud Analogy
11.2024 - 02.2025

Salesforce Administration Intern

Smart Bridge
02.2024 - 03.2024

B.Com - Account And Finance

Lalit Narayan Mithila University
06.2017 - 11.2020

No Degree - PCM

M.P.S Science College
06.2015 - 06.2017

High School Diploma -

J High School
06.2014 - 06.2015

Master Of Computer Applications - Computer Application

Rajiv Gandhi Technical University

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