Rohan Bhakta

Business-focused Digital Program Manager with expertise in driving digital initiatives that improve efficiency, customer experience, and business performance. Strong in program governance, stakeholder alignment, and delivering scalable technology solutions. Proven track record of streamlining processes and enabling data-driven decisions. Adept at leading cross-functional teams to achieve measurable outcomes. Seeking roles that contribute to strategic growth through impactful digital programs.

• Led the Build Your Own Tech initiative, earning Runner-Up recognition in the Gartner Eye on Innovation Awards for Banking & Investing – APAC (2025) for driving in-house digital innovation and rapid solution development.
• Product Managed the Tatkaal POD which developed 10+ GenAI-powered applications within a 3-day turnaround each, enabling accelerated automation and digital transformation.
• Launched and scaled an in-house Loan Management System supporting multiple product lines, improving operational efficiency and process governance.
• Achieved ₹6 Cr annual savings by optimizing cost per loan file.
• Led the end-to-end launch of a co-branded credit card, ensuring seamless coordination across technology, product, risk, marketing, and operations.
• Launched and scaled an enterprise-wide NPS platform to measure customer satisfaction and loyalty, enabling data-driven CX improvements.
• Developed the product note and end-to-end process maps for the Gold Loan launch, enabling clear operational readiness, streamlined workflows, and faster go-to-market execution.