Rohan Kathpalia
Lucknow
Summary
Business Development and B2B Sales professional with 8+ years of entrepreneurial experience building and managing businesses across hospitality, manufacturing, retail, and e-commerce. Experienced in prospecting, customer acquisition, B2B sales, commercial negotiations, account management, and full-cycle sales. Personally managed ₹15 lakh+ in monthly business turnover, negotiated B2B deals of ₹10 lakh+, and led teams of up to 50 employees. and recruited and trained 40+ employees. Experienced in managing the complete sales cycle from prospecting and relationship building through negotiation, closing, payment, and fulfillment.
Strong operational background with experience improving processes, managing production and supply operations, coordinating vendors, maintaining quality standards, and building systems for efficient execution. Comfortable working with customers, business owners, vendors, and internal teams across different industries.
Currently seeking remote opportunities in Business Development, B2B Sales, Account Management, Sales Operations, or Customer Success, particularly with companies serving US or Canadian markets. Available for US/Canada business hours and comfortable working remotely from India.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Chief Executive Officer
Bake & Co.
Lucknow
06.2024 - Current
- Lead business strategy, B2B sales, manufacturing, production, operations and team management.
- Manage monthly business turnover exceeding ₹15 lakh across retail and B2B operations.
- Managed B2B relationships and commercial negotiations, securing bulk supply deals exceeding ₹10 lakh.
- Lead teams of up to 50 employees, including recruitment, training, workforce planning and performance management.
- Manage end-to-end production from raw-material procurement through manufacturing, quality control, packaging, dispatch and delivery.
- Design and develop product packaging, including packaging formats, presentation, branding and labeling.
- Develop product specifications, standardized production methods, portioning and batch-consistency processes.
- Developed SOPs and streamlined workflows, enhancing consistency and operational efficiency.
- Coordinated sales, production, procurement, and delivery teams, ensuring seamless execution of operations.
Co-Founder
The Mellow House
Lucknow
03.2026 - Current
- Lead concept development and business planning for a hospitality and café venture from initial idea through operational planning.
- Develop business positioning, customer experience, product strategy and operational frameworks.
- Developed brand identity, menu strategy, packaging, visual identity, and customer-facing materials to align with target market preferences.
- Conduct market research covering customer preferences, pricing, competition and market opportunities.
- Managed vendor identification, negotiations, procurement planning, and coordinated external partnerships to enhance operational efficiency.
- Plan operational workflows covering production, inventory, staffing, procurement and customer service.
- Build scalable processes designed to support efficient operations and consistent customer experience.
- Coordinated stakeholders and project timelines to facilitate execution of concept and ensure alignment with business goals.
Managing Director
Hotel New Metro
Lucknow
01.2021 - 03.2024
- Handled customer acquisition, nurtured guest relationships, resolved issues, and engaged in commercial discussions to drive revenue growth.
- Managed hotel operations, sales initiatives, customer relationships, and service delivery to enhance guest satisfaction.
- Oversaw staffing, recruitment, employee training, and workforce coordination to build a skilled and motivated team.
- Analyzed operational issues to determine root causes. and implement process improvements.
- Directed efforts towards optimizing customer experiences, efficiency, customer experience and overall business performance.
- Coordinated vendor partnerships to streamline operational processes. and operational coordination.
Co-Founder
The Culture Sapiens — Online Clothing Business
Lucknow
01.2019 - 07.2022
- Founded and managed online clothing business, driving sales growth and customer acquisition through streamlined operations.
- Developed and implemented customer acquisition and retention strategies, enhancing customer loyalty and engagement.
- Managed complete sales cycle, ensuring seamless product discovery, purchase, and fulfillment processes.
- Oversaw inventory organization to enhance operational efficiency and streamline order fulfillment and customer relationships.
- Coordinated supplier relationships to secure favorable terms and reliable product sourcing.
- Utilized digital tools to improve operational workflows and customer engagement. and technology to manage operations and customer interactions.
- Analyzed customer preferences and market demand to improve product selection and sales performance.
Managing Director
Shivam's Little India
Lucknow
04.2018 - 10.2020
- Led restaurant operations, sales, customer service, staffing and vendor coordination.
- Directed customer acquisition strategies and ensured seamless business operations.
- Managed vendor relationships and commercial discussions.
- Led hiring processes, developed employee training programs, and coordinated inventory and operational planning.
- Oversaw hiring, employee training, inventory and operational planning.
- Executed process improvements that enhanced operational efficiency and strengthened team collaboration.
Education
High School Diploma -
City Montessori School
Lucknow04-2015
Skills
- Business Development
- B2B Sales
- Sales Leadership
- Sales Negotiation
- Customer Acquisition
- Lead Generation
- Account Management
- Customer Relationship Management (CRM)
- Sales Operations
- Commercial Negotiation
- Contract Negotiation
- Pipeline Management
- Project Management
- Business Strategy
- Operations Management
- Team Leadership
Certification
- HubSpot Academy — Inbound Sales Certification
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Timeline
Co-Founder
The Mellow House
03.2026 - Current
Chief Executive Officer
Bake & Co.
06.2024 - Current
Managing Director
Hotel New Metro
01.2021 - 03.2024
Co-Founder
The Culture Sapiens — Online Clothing Business
01.2019 - 07.2022
Managing Director
Shivam's Little India
04.2018 - 10.2020
High School Diploma -
City Montessori School