Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
ToolBox
Timeline
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Rohin Wangnoo

Rohin Wangnoo

Bangalore

Summary

Seasoned Specialist offering 15+ years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Technical Solution Specialist

Ericsson
Bangalore , Karnataka
11.2014 - Current
  • Managed and resolved incidents according to service agreements.
  • Provided technical support for customers in resolving complex issues.
  • Leveraged specialized knowledge to act as subject matter expert within organization.
  • Troubleshooting on different ·software Blocks and understanding Layer message flow.
  • Open/Virtual Troubleshooting on Open shift managing deployments.
  • Creating and managed infrastructure resources on AWS
  • Strong analytical and problem-solving skills & Collaborating with cross-functional teams
  • Work on restoring critical cases & and disaster recovery.
  • Handling all types of CSR’s (Customer service requests) & and JIRA.

RAN Technical Engineer

Nokia Siemens Networks
Noida
09.2010 - 10.2014
  • Performed troubleshooting on hardware and software issues in a timely manner.
  • Diagnosed network problems quickly to reduce downtime.
  • Provided technical support in root cause failure analysis for significant production issues and investigations.
  • Performed troubleshooting duties via remote and in-person interactions.
  • Developed automated tools using scripting languages such as Python or PowerShell for routine maintenance tasks.
  • Tested new software applications prior to their release.
  • Developed technical solutions for a wide range of engineering problems.
  • Installed, configured, maintained and upgraded networks.

Fault Management Engineer

Nokia Siemens Network
Delhi
10.2007 - 08.2010
  • Evaluated and monitored network performance and maintenance.
  • Provided technical support for fault management operations.
  • Conducted regular reviews of fault management logs and reports.
  • Investigated complex problems related to network or application faults.
  • Participated in post-mortem analysis to identify areas of improvement.
  • Created dashboards and reports to monitor the health of systems.
  • Developed fault management plans and processes to address system outages.
  • Coordinated with other teams to ensure timely resolution of incidents.

Education

Bachelor of Engineering - Electronics And Communications Engineering

G.H. Raisoni College of Engineering
Maharashtra
05-2007

High School Diploma -

J.D.tytler
New Delhi
04-2003

Skills

  • Problem-Solving Abilities
  • Goal Setting
  • Task Prioritization
  • Reliability
  • Relationship Building
  • Continuous Improvement
  • Adaptability
  • Excellent Communication
  • Time Management
  • Data Analysis
  • Idea Development and Brainstorming
  • Team Collaboration

Accomplishments

  • Awarded For Excellent Support to Customer for new implementation.
  • Spot Award for providing the solution to high Customer escalated cases.
  • Rockstar award for the all-around performance testing & and deploying Cloud & NR node.
  • Bronze Award for Collaboration & Support

Certification

  • Ericsson ETCP CLOUD RAN certified
  • AWS Certified Solutions Architect
  • Ericsson ETCP 5G RAN certified
  • MYSQL Certified
  • Ericsson ETCP RAN certified

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Punjabi
Elementary (A2)
A2
Thai
Beginner
A1
Urdu
Intermediate (B1)
B1

ToolBox

· CYGWIN

· MOSHELL

· LOG tool

· WinSCP

· MENTAT

· QXDM

· Wireshark

· Linux command-line tools

· Bash/Shell scripting

· Docker

· Kubernetes

· OpenStack

· Git

· Jenkins

· Open shift AWS(EC2)

· MySQL

· Jira

· Confluence

· CPI

Timeline

Technical Solution Specialist

Ericsson
11.2014 - Current

RAN Technical Engineer

Nokia Siemens Networks
09.2010 - 10.2014

Fault Management Engineer

Nokia Siemens Network
10.2007 - 08.2010

Bachelor of Engineering - Electronics And Communications Engineering

G.H. Raisoni College of Engineering

High School Diploma -

J.D.tytler

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Rohin Wangnoo