Summary
Overview
Work History
Education
Skills
Certification
On-Site Experience
Timeline
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Ilavarasan V

Ilavarasan V

Chennai

Summary

Passionate Technical Solution Specialist with 14+ years of experience in the support and administration of Big Data, Kubernetes, Veritas, Oracle, and Linux. Well-versed in the installation, configuration, and troubleshooting of cluster nodes (Kubernetes, Hadoop, and Veritas) and CI/CD implementation. I drive efficiency and productivity while fostering collaboration across teams. Recognized for enhancing customer satisfaction, and reducing errors through innovative training and problem-solving strategies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Solution Specialist

Ericsson Global India Service Pvt Ltd
Chennai
08.2014 - Current
  • Implemented CI/CD best practices in Test Bed deployment, resulting in a 70% decrease in product deployment time, and a 40% increase in overall efficiency.
  • Developed training materials on CI/CD methodologies for the technical team, resulting in a 30% increase in team productivity, and a reduction of errors by 50%.
  • Utilized advanced troubleshooting techniques to resolve over 500 complex technical issues related to the flagship product, resulting in a 98% customer satisfaction rate.
  • Collaborated with cross-functional teams to identify and address software vulnerabilities, leading to a 15% decrease in incidents on the network.
  • Developed various testing tools for replicating live traffic and troubleshooting.

Technical Support Engineer

Winsar Infosoft Pvt Ltd
Chennai
03.2012 - 08.2014
  • Involved in the installation, configuration, maintenance, and administration of Oracle and SQL Server 2005, 2008, and 2012.
  • Experience in database creation, restoration, backup, and disaster recovery procedures.
  • Collaborated with developers to identify faults during our ticket investigation.

Technical Support Engineer

Gemini Communication Pvt Ltd
Chennai
12.2010 - 03.2012
  • RFNOC and GNOC support the O&M team to fix the BS/CU issues.
  • Handling the tickets (Hot/High/Medium/Low) within SLAs.

Education

Bachelor of Engineering(ECE) - 64% -

I.F.E.T College of Engineering
Villupuram
05-2010

Higher Secondary Education - 65% -

Shri Hindocha Hr. Sec School
Pondicherry
05-2006

High School Education - 84% -

Shri Hindocha Hr. Sec School
Pondicherry
04-2004

Skills

Kubernetes

Big data components

OpenStack

Docker

Python

Helm

RHEL

GIT

VMware

Shell scripting

Certification

  • Certified Kubernetes Administrator (CKA)
  • Red Hat Certified Engineer (RHCE)
  • Oracle 11g database certified professional (OCP)

On-Site Experience

  • Solution integrator, Etisalat, Dubai, 2020
  • Flexi Trainer, Optus Telecom, Sydney, Australia, 2017
  • Solution Integrator, Bhutan Telecom, Bhutan, 2016
  • Support project, Pakistan mobile communication, Egypt

Timeline

Technical Solution Specialist

Ericsson Global India Service Pvt Ltd
08.2014 - Current

Technical Support Engineer

Winsar Infosoft Pvt Ltd
03.2012 - 08.2014

Technical Support Engineer

Gemini Communication Pvt Ltd
12.2010 - 03.2012

Bachelor of Engineering(ECE) - 64% -

I.F.E.T College of Engineering

Higher Secondary Education - 65% -

Shri Hindocha Hr. Sec School

High School Education - 84% -

Shri Hindocha Hr. Sec School

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