Hi, I’m
Rohit Bajpai
Noida,Uttar Pradesh
Summary
Customer-centric professional with 14+ years of experience across Customer Success, Sales Operations, and Account Management. Proven ability to drive customer value creation, adoption, retention, and revenue expansion through consultative engagement and data-driven insights. Experienced in managing enterprise and strategic accounts, partnering with Sales and Product teams, and acting as the voice of the customer to influence roadmap and strategy.
Overview
15
years of professional experience
1
Certification
Work History
MagicbricksNoida
Senior Customer Success Manager
04.2024 - Current
Job overview
- Designed and executed customer success strategies that boosted client retention by 75%.
- Expanded portfolio value from ₹58 Lakhs to ₹1.2 Crores within a single fiscal year.
- Partnered with product and sales teams to drive customer engagement and accelerate product adoption.
- Implemented process enhancements, achieving a 30% reduction in response time.
- Led cross-functional initiatives to optimize customer success operations, increasing overall efficiency and scalability.
MagicbricksNoida
Customer Success Manager
12.2021 - 03.2024
Job overview
- Managed a portfolio of high-value clients, ensuring their satisfaction and success with the company's products and services.
- Regularly conducted quarterly business reviews to proactively identify and mitigate potential issues.
- Established best practices for customer onboarding to improve initial product engagement.
- Effectively enhanced the onboarding process to give a delightful first experience to all the clients.
MagicbricksBengaluru
City Lead
02.2016 - 11.2021
Job overview
- Successfully delivered all POC (Proof of Concept) for any project execution.
- Established PG & B2C lead generation process from scratch with the highest revenue PAN India of 85 Lacs.
- Project construction update through detailed research (Primary & Secondary).
- Achieved data accuracy by enrichment of listings, projects, localities, and plots by collecting on-ground accurate info.
- Performing detailed analysis of all the data collected relevant to our database for enhancement of our web pages to get more traffic.
CommonfloorBengaluru
Team Lead
07.2013 - 01.2016
Job overview
- As a founding member of the data research/operations team owned the complete process of quality, data collection, primary & secondary research.
- Laid down the SOPs and team structure for the Data Research team.
- Achieved the highest number of projects listed through various operational & research strategies.
- Driving client satisfaction through solving issues related to online project listings and space optimization.
IndiahomesNoida
Property Specialist
02.2013 - 04.2013
Pizza HutGurugram
Manager (Sales & Marketing)
07.2011 - 01.2013
Education
Amity University
MBA from Marketing
01.2011
Skills
- Account Management
- CRM
- Superset(BI Tool)
- Subscription and Accounting
- Crunch base
- Dynamic leadership skills
- Consultative selling
- Customer Retention
- Quarterly Business Reviews
- Product Adoption
- High-Value Client Management
- Customer Inquiry Response
- Optimization
Certification
- Business Fundamentals for Customer Success Managers, 2024-10-01
- Value Realization Best Practices For Customer Success Management, 2024-10-01
- Customer Success Management Fundamentals, 2024-10-01
- Customer Success Manager Program, 2024-07-01
Accomplishments
- You Did It award, 2024-04-01, Received for best performing QBR for incremental revenue.
- Gold Star Award, 2023-11-01, Received for outstanding performance for upsell and best retention.
Timeline
Senior Customer Success Manager
Magicbricks
04.2024 - Current
Customer Success Manager
Magicbricks
12.2021 - 03.2024
City Lead
Magicbricks
02.2016 - 11.2021
Team Lead
Commonfloor
07.2013 - 01.2016
Property Specialist
Indiahomes
02.2013 - 04.2013
Manager (Sales & Marketing)
Pizza Hut
07.2011 - 01.2013
Amity University
MBA from Marketing