Accomplished Client Services Manager with a proven track record at Premiere Digital Services, enhancing team efficiency and client satisfaction through expert account management and staff training. Leveraged interpersonal skills and decision-making prowess to exceed performance benchmarks, demonstrating adaptability and a professional demeanor. Achieved notable staff retention and client service excellence, embodying leadership and collaboration.
Hi, I’m
Rohit Basavaraju
Client Services Manager
Bengaluru
Summary
Overview
11
years of professional experience
Work History
Premiere Digital ServicesBengaluru
Client Services Manager
02.2024 - Current
Job overview
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
- Maintained high service standards, regularly evaluating team performance against industry benchmarks.
- Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
- Fostered culture of continuous improvement, leading team meetings focused on service enhancement techniques.
- Managed daily leave and attendance records, approving leave requests and maintaining accurate tracking systems.
- Led monthly team meetings with account managers, driving performance discussions and setting strategic goals.
- Participated as a key member of the interview panel, contributing to the hiring of top talent for the organization.
- Oversaw the onboarding process for newly acquired clients, ensuring their needs were met and expectations exceeded.
- Collaborated closely with cross-functional teams and managers to streamline operations and enhance client service delivery.
- Contributed to upper management discussions, providing insights and strategies to support the company's growth and success.
- Demonstrated strong work ethics, consistently upholding company values and driving a culture of excellence.
Premiere Digital ServicesBengaluru
Senior Account Manager
02.2022 - 02.2024
Job overview
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Streamlined account management processes, improving overall efficiency and productivity.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Collaborated with cross-functional teams (content, marketing, and tech) to deliver customized solutions.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in a fast-paced environment.
- Developed, maintained and utilized a diverse client base.
- Maintained current knowledge of evolving changes in the marketplace.
- Set and achieved company defined goals.
Premiere Digital Services
Client Coordinator
02.2020 - 02.2022
Job overview
- Established a high-profile account from ground up in the Bangalore office.
- Developed workflows, SOPs, and streamlined processes.
- Created monthly reports to capture work projection data for management.
- Built and trained a new team, guiding them towards efficient performance.
- Conducted regular meetings with LA counterparts to bridge knowledge gaps and streamline communication.
- Developed and maintained up-to-date training materials.
- Collaborated closely with internal technical teams to resolve issues.
- Communicated directly with clients to address and resolve concerns promptly.
- Served as the primary point of contact at the Bangalore unit.
Premiere Digital ServicesBengaluru
Client Service Executive
12.2018 - 02.2020
Job overview
- Managed a Middle East region account, successfully delivering feature titles on time to partner portals.
- Oversaw the localization and adaptation of content for the Middle East audience, ensuring cultural relevance and adherence to regional regulations.
- Served as the primary client contact, promptly addressing inquiries, resolving issues, and providing regular project status updates.
- Managed project timelines, ensuring that all deliverables met client specifications and deadlines.
- Coordinated with internal teams and technical departments to ensure the timely and successful delivery of digital content, ensuring titles went live as scheduled.
- Collaborated closely with technical teams to troubleshoot and resolve content delivery issues, maintaining a seamless viewing experience for end-users.
- Collected client feedback on service delivery and utilized insights to continuously enhance service quality.
Deluxe Entertainment Services Group Inc.Bengaluru
Account Coordinator
03.2016 - 11.2018
Job overview
- Responsible for managing a diverse portfolio of high-profile accounts, including Disney, Fox Studios, and iTunes Extras.
- Disney Studios : Created detailed billing estimates for various feature titles and Value-Added Materials (VAM), ensuring accuracy before submitting reports for order approval. Closely monitored and managed financial aspects of each project to align with client budgets and expectations.
- Fox Studios : Handled end-to-end management of accounts for both Blu-ray and Standard Definition post-release titles. This included coordinating with internal teams to ensure that all deliverables met client’s quality standards and deadlines. Took ownership of entire process, from initial project setup to final delivery, ensuring that every title aligned with client’s expectations.
- Across all accounts, maintained meticulous attention to detail, ensuring that every aspect of project adhered to industry regulations and client-specific requirements. My proactive communication and coordination with clients and internal teams were key to ensuring seamless project execution and client satisfaction.
Deluxe Entertainment Services Group Inc.Bengaluru
Quality Control Engineer
02.2014 - 03.2016
Job overview
- Specialized in conducting quality checks on Blu-ray/DVD discs for major clients like Disney, Fox, and HBO, with a focus on Menu, Subtitle, and Audio/Video QC.
- Proficiently identified and resolved issues related to graphics, menu navigation, and functionality across various BD players, including PS3.
- Performed linear quality checks for movies, managing test plans, and maintaining documentation.
- Efficiently scheduled projects, updated centralized servers, and ensured their timely and accurate completion.
- Assisted with administrative tasks and mentored the QA team to maintain high-quality standards.
Education
MVJ College Of EngineeringChannasandra Bengaluru
Bachelor of Engineering from Medical Electronics
04.2001
University Overview
National College BasavanagudiBasavanagudi
PUC from PCMB
04.2001
University Overview
New Horizon Public SchoolChandra Layout
High School
04.2001
University Overview
Skills
Professional Demeanor
Travelling, Bike Riding, Pop culture collecting.
Travelling, Bike Riding, Pop culture collecting.
In 2019, driven by my twin passions for travel and bike riding, i embarked on a cross-country bike trip that would forever etch itself into the story of my life. Starting from Imphal (India), i rode by RE Classic 350 through Myanmar, Thailand and Cambodia leaving behind a trail of tire marks and memories that stretched across 7,760 kms. The trip was not just an adventure, it was physically and mentally challenging.
Apart from the above, i have a passion for pop culture collectibles -Action Figures & Diecast vehicles all from the 90's.
Timeline
Client Services Manager
Premiere Digital Services
02.2024 - Current
Senior Account Manager
Premiere Digital Services
02.2022 - 02.2024
Client Coordinator
Premiere Digital Services
02.2020 - 02.2022
Client Service Executive
Premiere Digital Services
12.2018 - 02.2020
Account Coordinator
Deluxe Entertainment Services Group Inc.
03.2016 - 11.2018
Quality Control Engineer
Deluxe Entertainment Services Group Inc.
02.2014 - 03.2016
MVJ College Of Engineering
Bachelor of Engineering from Medical Electronics
04.2001
National College Basavanagudi
PUC from PCMB
04.2001
New Horizon Public School
High School
04.2001
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