Hi, I’m
Rohit Bhagat
Deputy Manager-Retail & E-commerce Operations
Pune,MH
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
5
years of professional experience
Work History
Japfa Comfeed India Pvt Ltd
Deputy Manager Retail & E-commerce Operations
10.2020 - Current
Job overview
- Managing multiple stores or locations in a specific geographical region.
- Managing staff, budgets, and expenses.
- Ensuring compliance with the company’s policies and procedures.
- Recruiting, training, and evaluating store managers and employees.
- Organizing and carrying out marketing and promotional campaigns and identifying trends and opportunities
- Increasing regional retail store sales, e-com orders, profits, and customer satisfaction
- Communicating with team members and superiors, providing progress updates, and presenting ideas and suggestions
- Continuously monitoring and analyzing performance
- Managing Cost per order header, with rigorous monitoring of manpower, rent, electricity and other expenses.
- Identification of potential store locations for further expansion
- Monitoring last mile delivery cost and last mile delivery services
- Root cause analysis for consumer complaints on last mile operations
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Evaluated suppliers to maintain cost controls and improve operations.
Delightful Gourmet Pvt Ltd (Licious)
Assistant Hub Manager
04.2019 - 10.2020
Job overview
- Managed daily operations, ensuring smooth workflow and optimal use of resources.
- Managing order processing & tracking. Oversee day to day Cash tracking & reconciliation activities
- Updating all data in excel sheets
- Handling and supervising operation team members.
- Ensuring orders are delivered to customers end timely and smoothly.
- Troubleshooting of problems occurs in order processing like availability of items, billing issues, price
differentiation etc. - Monitoring and tracking the flow of goods into the warehouse
- Training and Development of Delivery Associates.
- Maintaining and tracking all dispatch details and necessary database which is to be used for higher
authorities.
Education
Pune UniversityPune, India
B Com
06.2013
Skills
Performance Improvements
Cost analysis and savings
Sales and Marketing
Staff Training and Development
Recruiting skills
Operations Management
Retail Operations
Team motivation
Timeline
Deputy Manager Retail & E-commerce Operations
Japfa Comfeed India Pvt Ltd
10.2020 - Current
Assistant Hub Manager
Delightful Gourmet Pvt Ltd (Licious)
04.2019 - 10.2020
Pune University
B Com