Rohit Rajendra Bhandare
Genral Manager
Pune
Summary
Experienced customer-oriented General Manager with 14 years of proven success in increasing revenues and expanding margins. Adaptable and deadline-oriented, consistently executing multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational leadership. Dedicated to delivering positive customer experiences to drive loyalty and repeat business, while optimizing resource utilization for operational efficiency. A sales leader with strong judgment, effective planning skills, and excellent interpersonal communication abilities.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
General Manager
LONGMILES MOTOPLEX VESPA & APRILIA
09.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Area Service Manager
Tork Motors
03.2024 - 08.2024
- Managed operations across multiple service centers, ensuring seamless coordination and efficiency.
- Delivered top-tier service quality and elevated customer satisfaction in the EV sector, resulting in a 25% increase in customer retention.
- Led and motivated teams to drive regional operations, resulting in a 15% improvement in productivity and cost optimization.
General Manager Service
Piaggio Group (Autoloung LTD)
11.2020 - 02.2024
- Managed project outcomes and led teams.
- Engaged clients to deliver excellent service.
- Focused on customer satisfaction, staff welfare, and business success.
Service Manager
Panchjanya Automobile
10.2018 - 10.2020
- Enhanced team productivity and maintained high customer service standards.
- Conducted performance analysis and monitored customer feedback.
- Implemented targeted training for under performing staff.
Assistant Manager
Garve Motors LLP
05.2017 - 09.2018
- Trained and supervised staff to deliver quality service.
- Managed warranty reports and optimized employee schedules.
- Efficiently managed accidental claim processes, coordinating with body shops for timely repairs and accurate insurance documentation.
- Assisted team members in workload management.
Customer Service Representative Supervisor
Hridhaan Motors LLP, Royal Enfield
03.2013 - 05.2015
- Informed customers about service specials, completion times, and expenses.
- Efficiently managed accidental claim processes, coordinating with body shops for timely repairs and accurate insurance documentation.
- Recommended additional services to enhance customer satisfaction.
- Provided outstanding service by addressing queries promptly.
Technical Specialist
Sai Baba TVS Motors
06.2010 - 04.2011
- Resolved critical customer satisfaction issues.
- Conducted diagnostics and troubleshooting.
- Performed mechanical assembly repairs and operational checks.
Education
Diploma - automobile engineering
Marathwada Mitra Mandal's College of Engineering
01.2011 - 01.2017
Skills
Warranty Handling
Certification
Biodiesel, Combination of two oil in Diesel and make proper biodiesel and testing on an engine
Total Work Experience
12 Years 0 Month
Internship
4 Months, VG-TAB, Volkswagen India VG-TABProjects
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 80% growth of customer base.
- Resolved product issue through consumer testing.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Affiliations
- Professional Convention Management Association
Timeline
General Manager
LONGMILES MOTOPLEX VESPA & APRILIA
09.2024 - Current
Area Service Manager
Tork Motors
03.2024 - 08.2024
General Manager Service
Piaggio Group (Autoloung LTD)
11.2020 - 02.2024
Service Manager
Panchjanya Automobile
10.2018 - 10.2020
Assistant Manager
Garve Motors LLP
05.2017 - 09.2018
Customer Service Representative Supervisor
Hridhaan Motors LLP, Royal Enfield
03.2013 - 05.2015
Diploma - automobile engineering
Marathwada Mitra Mandal's College of Engineering
01.2011 - 01.2017
Technical Specialist
Sai Baba TVS Motors
06.2010 - 04.2011
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