I am an Internet explorer I spend a lot of time using the internet I call my self as a webhead
ROHIT BISHT
Product Lifecycle Support
New Delhi,New Delhi
Summary
* Accept ownership for effectively solving customer issues, complaints and inquiries; hence keeping customer satisfaction at the core of every decision and behavior. Upholding service levels all the time by adhering to basic key performance indicators.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
CS Associate (Tech) PLS
Amazon India Development Centre
Noida
08.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive Customer Representative
Ienergizer IT Pvt. Ltd.
Noida
05.2019 - 04.2020
- Used MS-Office tools to prepare memos, correspondence and reports.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Hotel Operations Supervisor (Junior Executive)
Leela Palace Luxury Palaces, Hotels And Resorts
New Delhi
09.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Guest Service Associate
Hyatt Regency New Delhi
New Delhi
08.2016 - 06.2018
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Post-Graduate Diploma - Computer Science
Directorate Of Distance Education - SVSU
Meerut - Uttar Pradesh, India 06.2019 - 06.2020
B.Sc - Hospitality Administration And Management
Institute Of Hotel Management, Rohtak
Haryana 07.2013 - 07.2016
CBSE - High School Certificate/Intermediate - Pre-University Certification
Vanasthali Sr. Sec. School
Mayur Vihar - 3, New Delhi 01.2012 - 06.2013
Secondary School Certificate - CBSE - Matriculation Examination (Class 10th)
Vanasthali Sr. Sec. school
Mayur Vihar -3, New Delhi 02.2010 - 05.2011
Skills
Customer relation, Time Management, Excellent typing skillsundefined
Accomplishments
- Appreciation received at Amazon for being at top 10 percent among site best performers list during Prime day week & August month ART, 2022.
- Received E-certificate and recognition from site leadership for showcasing the good work hygiene and high customer obsession.
- Received appriciation in-person and over E-mail communication from (L7, L8 & L10) leaders for my engagement in Amazon's C2CS project session aimed to enhance customer experience hosted at Amazon Corporate Office in Bangalore.
Certification
ACES (Amazon Customer Excellence System) - Stage 1 Certified.
Interests
Gymming
Reading any random article from web
Software
MS Office tools
MS Excel
Amazon Chime
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
CS Associate (Tech) PLS
Amazon India Development Centre
08.2020 - Current
Post-Graduate Diploma - Computer Science
Directorate Of Distance Education - SVSU
06.2019 - 06.2020
Executive Customer Representative
Ienergizer IT Pvt. Ltd.
05.2019 - 04.2020
Hotel Operations Supervisor (Junior Executive)
Leela Palace Luxury Palaces, Hotels And Resorts
09.2018 - 03.2019
Guest Service Associate
Hyatt Regency New Delhi
08.2016 - 06.2018
B.Sc - Hospitality Administration And Management
Institute Of Hotel Management, Rohtak
07.2013 - 07.2016
CBSE - High School Certificate/Intermediate - Pre-University Certification
Vanasthali Sr. Sec. School
01.2012 - 06.2013
Secondary School Certificate - CBSE - Matriculation Examination (Class 10th)
Vanasthali Sr. Sec. school
02.2010 - 05.2011
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