I am an Internet explorer I spend a lot of time using the internet I call my self as a webhead
ROHIT BISHT
Product Lifecycle Support
New Delhi,New Delhi
Summary
* Accept ownership for effectively solving customer issues, complaints and inquiries; hence keeping customer satisfaction at the core of every decision and behavior. Upholding service levels all the time by adhering to basic key performance indicators.
* Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
CS Associate (Tech) PLS
Amazon India Development Centre
Noida
08.2020 - Current
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Executive Customer Representative
Ienergizer IT Pvt. Ltd.
Noida
05.2019 - 04.2020
- Used MS-Office tools to prepare memos, correspondence and reports.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Hotel Operations Supervisor (Junior Executive)
Leela Palace Luxury Palaces, Hotels And Resorts
New Delhi
09.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Guest Service Associate
Hyatt Regency New Delhi
New Delhi
08.2016 - 06.2018
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
Post-Graduate Diploma - Computer Science
Directorate Of Distance Education - SVSU
Meerut - Uttar Pradesh, India 06.2019 - 06.2020
B.Sc - Hospitality Administration And Management
Institute Of Hotel Management, Rohtak
Haryana 07.2013 - 07.2016
CBSE - High School Certificate/Intermediate - Pre-University Certification
Vanasthali Sr. Sec. School
Mayur Vihar - 3, New Delhi 01.2012 - 06.2013
Secondary School Certificate - CBSE - Matriculation Examination (Class 10th)
Vanasthali Sr. Sec. school
Mayur Vihar -3, New Delhi 02.2010 - 05.2011
Skills
Customer relation, Time Management, Excellent typing skillsProficient communicator and follows protocol
Customer Obsession, Ownership, Invent and Simplify
Good communicating skills with peopleDiagnostics understanding
Proficient in JIRA software, Amazon's Simple Issue Manager tool
Interrogation techniques
Analyzing statistics
Technological Inspection
CCSM proficiency
Advanced analytics
Accomplishments
- Appreciation received at Amazon for being at top 10 percent among site best performers list during Prime day week & August month ART, 2022.
- Received E-certificate and recognition from site leadership for showcasing the good work hygiene and high customer obsession.
- Received appriciation in-person and over E-mail communication from (L7, L8 & L10) leaders for my engagement in Amazon's C2CS project session aimed to enhance customer experience hosted at Amazon Corporate Office in Bangalore.
Certification
ACES (Amazon Customer Excellence System) - Stage 1 Certified.
Interests
Gymming
Reading any random article from web
Software
MS Office tools
MS Excel
Amazon Chime
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
CS Associate (Tech) PLS
Amazon India Development Centre
08.2020 - Current
Post-Graduate Diploma - Computer Science
Directorate Of Distance Education - SVSU
06.2019 - 06.2020
Executive Customer Representative
Ienergizer IT Pvt. Ltd.
05.2019 - 04.2020
Hotel Operations Supervisor (Junior Executive)
Leela Palace Luxury Palaces, Hotels And Resorts
09.2018 - 03.2019
Guest Service Associate
Hyatt Regency New Delhi
08.2016 - 06.2018
B.Sc - Hospitality Administration And Management
Institute Of Hotel Management, Rohtak
07.2013 - 07.2016
CBSE - High School Certificate/Intermediate - Pre-University Certification
Vanasthali Sr. Sec. School
01.2012 - 06.2013
Secondary School Certificate - CBSE - Matriculation Examination (Class 10th)
Vanasthali Sr. Sec. school
02.2010 - 05.2011