Rohit Chauhan
Mira-Bhayander
Summary
Dedicated Customer Executive with 1 years 10 month of experience providing exceptional customer service in the broking industry. Proven ability to build strong client relationships, effectively address complex inquiries, and drive customer satisfaction. Skilled in communication, problem-solving. Seeking to leverage expertise to contribute to the growth of a dynamic organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Executive
Groww
Andheri, Mumbai
01.2023 - Current
- Provided exceptional customer service by addressing inquiries, processing transactions, and resolving issues efficiently.
- Demonstrated strong communication skills by explaining complex financial concepts in clear and understandable terms to clients of varying backgrounds.
- Empathized with client concerns and actively sought to understand their needs to provide tailored solutions.
- Collected valuable customer feedback to identify areas for improvement and enhance service quality.
- Collaborated effectively with team members to achieve shared goals and ensure seamless client experiences.
Education
BSc - Physics
Thakur College Of Sci & Comm
Mumbai03.2022
HSC - Science
Sardar Vallabhbhai Patel Jr.
Mumbai02.2018
Skills
- Client Relationship Management
- Communication Skills
- Problem Identification
- Adaptability
- sales
- Great Communication
- Written Communication
- Financial Analysis
- Technical Analysis
Certification
- NISM-Series-VIII: Equity Derivatives Certification Examination
- NISM-Series-VII: Securities Operations and Risk Management Certification Examination
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Hobbies and Interests
- Passionate about staying active and healthy through tracking, swimming and various adventures activity.
- Interested in staying up-to-date on market news and trends through personal trading experience.
Extracurricular Activities
Rasayanam, INSTITUTE OF CHEMICAL TECHNOLOGY, Mumbai, 01/01/20, Demonstrated strong teamwork skills by collaborating with teammates to achieve top two rankings in competitions
Timeline
Customer Executive
Groww
01.2023 - Current
- NISM-Series-VIII: Equity Derivatives Certification Examination
- NISM-Series-VII: Securities Operations and Risk Management Certification Examination
- NISM-Series-V-A: Mutual Fund Distributors Certification Examination
BSc - Physics
Thakur College Of Sci & Comm
HSC - Science
Sardar Vallabhbhai Patel Jr.
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