Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
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VISHAL CHATURVEDI

Gorakhpur

Summary

Rich, entitled with sales and marketing since 2018, dynamic customer executive with a proven track record at Varun Beverages Limited, excelling in customer experience enhancement and strategic sales development. Skilled in performance reporting and client relationship management, I effectively resolved issues and promoted product value, driving significant business growth across multiple channels. Motivated customer service executive with background in developing relationships and resolving complex customer issues. Strengths include strong communication skills, problem-solving ability, and commitment to improving customer satisfaction. Previous roles included training team members, implementing customer service initiatives, and fostering positive rapport with clientele. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Executive

VARUN BEVERAGES LIMITED
GORAKHPUR
03.2024 - Current
  • Created strategies for improving customer experience levels across multiple channels.
  • Developed strategies for responding effectively to negative feedback or reviews from customers.
  • Coordinated with various departments to ensure accurate delivery of services to clients.
  • Generated detailed reports on key performance indicators related to customer satisfaction.
  • Resolved customer issues in a timely manner.
  • Identified customer goals and objectives to gain valuable insight and present targeted solutions.
  • Promoted product value and benefits to increase consumer awareness and enhance sales.
  • Retail, wholesale, HoReCa channel managing.
  • Ten high-volume restaurants manage to treat the core Pepsi outlet and five university canteens as pure industry outlet
  • Doing 25cr annual bussiness

Sales Officer

VINI COSMETICS PVT LTD
GORAKHPUR
01.2023 - 02.2024
  • Developed strategies to increase sales and market share.
  • Developed a comprehensive understanding of company products and services.
  • Built relationships with key clients through regular contact.
  • Identified customer needs and developed customized solutions.
  • Doing hub and spoke in 7 districts: Gorakhpur, Basti, Siddharthnagar, Deoria, Kushinagar, Maharajganj, Ambedkar Nagar.
  • Handling 72 spokes and 1 hub.

City Head

APNA KLUB OCTOPOLIS PVT LTD
GORAKHPUR
03.2022 - 01.2023
  • Reviewed all applications for construction projects within the city limits.
  • Oversaw the development and implementation of new policies related to public safety, infrastructure, economic development.
  • Organized community events to build relationships between citizens and local government.
  • Ensured compliance with all federal and state laws governing municipal operations.
  • Reviewed plans for accuracy and compliance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • 20 CR business doing annually in 5 districts.
  • Gorakhpur, UP, Country, and Basti, Maharajganj, Deoria, Siddharthnagar.

Sales Officer

UDAAN PVT LTD
GORAKHPUR
10.2021 - 01.2023
  • Analyzed customer feedback to improve product offerings.
  • Developed strategies to increase sales and market share.
  • Developed a comprehensive understanding of company products and services.
  • Contacted current and potential clients to promote products and services.
  • Utilized CRM software to manage customer interactions and sales processes efficiently.
  • Coached, developed and motivated team to achieve revenue goals.
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Gained market share in new sales performance through aggressive team training.
  • Launch at first time as new business model in GKP City.

Education

BTECH - Computer Engineering

FGIET UPTU
REBARELI
01-2014

DIPLOMA - Computer Science

MVMS
AZAMGARH
03-2010

High School Diploma -

CENTRAL ACADEMY
GORAKHPUR
02-2009

Skills

  • Customer experience
  • Negative feedback response
  • Performance reporting
  • Customer issue resolution
  • Sales strategy development
  • Client relationship management
  • Market analysis
  • Team leadership
  • Effective communication
  • Strategic planning
  • Problem solving
  • Sales forecasting
  • Client onboarding
  • Calm under pressure
  • Sales expertise
  • Self motivation
  • Positive Language Use
  • Cultural sensitivity
  • Sales and upselling

Affiliations

  • Sting gold launch as highest number in EUP
  • Organizing top event in the city associated with Pepsi Company
  • Highest selling VAD product in the entire EUP and CUP team

Accomplishments

  • Doing top restaurant as pure Pepsi outlet
  • Crack three top canteen from competitor brand

Languages

English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Customer Executive

VARUN BEVERAGES LIMITED
03.2024 - Current

Sales Officer

VINI COSMETICS PVT LTD
01.2023 - 02.2024

City Head

APNA KLUB OCTOPOLIS PVT LTD
03.2022 - 01.2023

Sales Officer

UDAAN PVT LTD
10.2021 - 01.2023

BTECH - Computer Engineering

FGIET UPTU

DIPLOMA - Computer Science

MVMS

High School Diploma -

CENTRAL ACADEMY
VISHAL CHATURVEDI