Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Additional Information
Timeline
Generic

ROHIT KADAM

Wonder Futura Phase 1 : V - 204, Near Hill View Residency And NH48, Kothrud Pune (Mh)

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Sr.Audit Support Executive/ Team Coach

Cotiviti India Pvt. Ltd
12.2018 - 1 2023
  • Auditing of Invoices, Claims and Forms from the client.
  • Communicate with MD's,facilities and staff for Pre- Authorization with respect to diagnosis and therapy through Faxes,Emails and Calls.
  • As a Team Coach set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Rectifying In scope & Out Scope Faxes, Repeated Contacts, Approved Cases for Quality Audits of the team.
  • Performing HIPAA Verification as per HIPAA guidelines (US HealthCare)
  • Proven ability to learn quickly and adapt to new situations which resulted in achieving & surpassing daily and monthly site targets.
  • Identified issues, analyzed information and provided solutions to problems by co originating with the clients and other teams.
  • Worked for 3 Processes as Sr.Executive and Team Coach in Cotiviti : Evicore , MIPS and PIQ.

Sr.CSR

Amazon Development Centre
08.2017 - 11.2018
  • Providing Support to the Customers via Chat, Mails and Calls.
  • Assisted Customers with the Issued related to Orders, Accounts,Security,etc.
  • Worked for Multiple domains in the Amazon Marketplace like NA, UK and IN.
  • Worked as a Team Coach for "Search and Rescue Team" which is a specialized team, the role is to reduce the repeat contacts, resolving login & security issues and fraud detection.

Subject Matter Expert

Vodafone Shared Services India
12.2014 - 02.2017
  • Worked extensively on Vodafone UK domain: Sales,retention,customer relations and customer service.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Monitoring the chats and calls to recognize gap in customer service skills & the product/service.
  • Conducted coaching sessions & regular team meets.
  • Ensure that the team adheres to their KPIs.
  • Conduct employee engagement activities
  • Acted as an intermediate between Vodafone Business teams and Clients UK.
  • Promoted as a Subject Material Expert (SME) for Pune Location from Ahmedabad.

Education

Bachelor of Engineering in Information Technology. - Information Technology

R.C.Patel Institute of Technology.
09.2009 - 2014.07

Diploma In Information Technology - Information Technology

S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
08.2005 - 2009.07

S.S.C -

Navjeevan English Medium School
06.2004 - 2005.07

Skills

    Team Supervision

    Quality assurance

    Consulting

    Marketing research

    Desktop support

    Technical Support

    Customer Relations

    Teamwork and Collaboration

Accomplishments

  • Shortlisted for Staff Selection Board (S.S.B) for INDIAN ARMY.
  • Awarded for Best Performance and Employee of the Month several times.
  • Managed Multiple College Events as a Head Coordinator.
  • Worked for a startup to conduct Online Examinations and recruitment drives (test).
  • Performed at Open Mics in Pune.

Interests

History and Politics

Satirical Comedy/Standup

Automobile Journalism and Research

Additional Information

There is a career gap of almost 2 years from - Jan 2023

  • I was diagnosed with Guillain-Barré syndrome GBS,

A rare autoimmune condition in which your immune system attacks your peripheral nerves.

It leads to symptoms like numbness, tingling and muscle weakness that can progress to paralysis.

  • I was on ventilator for a month and then completely paralyzed. So, it took several months to recover.

Timeline

Sr.Audit Support Executive/ Team Coach

Cotiviti India Pvt. Ltd
12.2018 - 1 2023

Sr.CSR

Amazon Development Centre
08.2017 - 11.2018

Subject Matter Expert

Vodafone Shared Services India
12.2014 - 02.2017

Bachelor of Engineering in Information Technology. - Information Technology

R.C.Patel Institute of Technology.
09.2009 - 2014.07

Diploma In Information Technology - Information Technology

S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
08.2005 - 2009.07

S.S.C -

Navjeevan English Medium School
06.2004 - 2005.07

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