Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Work Availability
Timeline
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ROHIT KADAM

ROHIT KADAM

Wonder Futura Phase 1 : V - 204 , Near Hill View Residency And NH48, Kothrud Pune

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Sr.Audit Support Executive

Cotiviti India Pvt. Ltd
Pune
12.2018 - 01.2023
  • Auditing of Invoices, Claims and Forms from the client.
  • Communicate with MD's,facilities and staff for Pre- Authorization with respect to diagnosis and therapy through Faxes and Emails.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Rectifying the In scope & Out Scope Faxes, Repeated Contacts, Approved Cases.
  • Performing HIPAA Verification as per HIPAA guidelines (US HealthCare)
  • Proven ability to learn quickly and adapt to new situations which resulted in achieving & surpassing the daily and monthly site targets.
  • Identified issues, analyzed information and provided solutions to problems by co originating with the clients and other teams.
  • Worked for 3 Processes in Cotiviti : Evicore , MIPS and PIQ.

Sr.Customer Support Representative

Amazon Development Centre
Pune
08.2017 - 11.2018
  • Providing Support to the Customers via Chat, Mails and Calls.
  • Assisted Customers with the Issued related to Orders, Accounts,Security,etc.
  • Worked for Multiple domains in the Amazon Marketplace like NA, UK and IN.
  • Worked as a Team Coach for "Search and Rescue Team" which is a specialized team, the role is to reduce the repeat contacts, resolving login & security issues and fraud detection.

Customer Service Executive

Vodafone Shared Services India
Ahmedabad and Pune
12.2014 - 02.2017
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitoring the chats and calls to recognize gap in customer service skills & the product/service.
  • Implementing training modules to enhance customer service skills & process knowledge.
  • Conducted coaching sessions & regular team meets.
  • Ensure that the team adheres to their KPIs.
  • Conduct employee engagement activities
  • Acted as an intermediate between Vodafone Business teams and Clients UK.
  • Promoted as a Subject Material Expert (SME) for Pune Location from Ahmedabad.

Education

Bachelor of Engineering in Information Technology. - Information Technology

R.C.Patel Institute of Technology.
Shirpur, Dhule (Mh)
09.2009 - 2014.07

Diploma In Information Technology - Information Technology

S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
Dhule
08.2005 - 2009.07

S.S.C -

Navjeevan English Medium School
Dhule
06.2004 - 2005.07

Skills

    Quality assurance

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Additional Information

  • Shortlisted for Service Selection Board (S.S.B) for INDIAN ARMY.
  • Awarded for Best Performance and Employee of the Month several times.
  • Managed all the College Events as a Head Co- Originator.
  • Worked for a startup to conduct Online Examinations and recruitment drives (test).
  • Performed at Open Mics in Pune.

Interests

History and Politics

Satirical Comedy/Standup

Automobile Journalism

Community Involvement

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr.Audit Support Executive

Cotiviti India Pvt. Ltd
12.2018 - 01.2023

Sr.Customer Support Representative

Amazon Development Centre
08.2017 - 11.2018

Customer Service Executive

Vodafone Shared Services India
12.2014 - 02.2017

Bachelor of Engineering in Information Technology. - Information Technology

R.C.Patel Institute of Technology.
09.2009 - 2014.07

Diploma In Information Technology - Information Technology

S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
08.2005 - 2009.07

S.S.C -

Navjeevan English Medium School
06.2004 - 2005.07

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ROHIT KADAM