History and Politics
ROHIT KADAM
Wonder Futura Phase 1 : V - 204 , Near Hill View Residency And NH48, Kothrud Pune
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sr.Audit Support Executive
Cotiviti India Pvt. Ltd
Pune
12.2018 - 01.2023
- Auditing of Invoices, Claims and Forms from the client.
- Communicate with MD's,facilities and staff for Pre- Authorization with respect to diagnosis and therapy through Faxes and Emails.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Rectifying the In scope & Out Scope Faxes, Repeated Contacts, Approved Cases.
- Performing HIPAA Verification as per HIPAA guidelines (US HealthCare)
- Proven ability to learn quickly and adapt to new situations which resulted in achieving & surpassing the daily and monthly site targets.
- Identified issues, analyzed information and provided solutions to problems by co originating with the clients and other teams.
- Worked for 3 Processes in Cotiviti : Evicore , MIPS and PIQ.
Sr.Customer Support Representative
Amazon Development Centre
Pune
08.2017 - 11.2018
- Providing Support to the Customers via Chat, Mails and Calls.
- Assisted Customers with the Issued related to Orders, Accounts,Security,etc.
- Worked for Multiple domains in the Amazon Marketplace like NA, UK and IN.
- Worked as a Team Coach for "Search and Rescue Team" which is a specialized team, the role is to reduce the repeat contacts, resolving login & security issues and fraud detection.
Customer Service Executive
Vodafone Shared Services India
Ahmedabad and Pune
12.2014 - 02.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitoring the chats and calls to recognize gap in customer service skills & the product/service.
- Implementing training modules to enhance customer service skills & process knowledge.
- Conducted coaching sessions & regular team meets.
- Ensure that the team adheres to their KPIs.
- Conduct employee engagement activities
- Acted as an intermediate between Vodafone Business teams and Clients UK.
- Promoted as a Subject Material Expert (SME) for Pune Location from Ahmedabad.
Education
Bachelor of Engineering in Information Technology. - Information Technology
R.C.Patel Institute of Technology.
Shirpur, Dhule (Mh) 09.2009 - 07.2014
Diploma In Information Technology - Information Technology
S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
Dhule 08.2005 - 07.2009
S.S.C -
Navjeevan English Medium School
Dhule 06.2004 - 07.2005
Skills
Quality assurance
Consulting
Marketing research
Desktop support
Technical Support
Customer Relations
Teamwork and Collaboration
Additional Information
- Shortlisted for Service Selection Board (S.S.B) for INDIAN ARMY.
- Awarded for Best Performance and Employee of the Month several times.
- Managed all the College Events as a Head Co- Originator.
- Worked for a startup to conduct Online Examinations and recruitment drives (test).
- Performed at Open Mics in Pune.
Interests
Satirical Comedy/Standup
Automobile Journalism
Community Involvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr.Audit Support Executive
Cotiviti India Pvt. Ltd
12.2018 - 01.2023
Sr.Customer Support Representative
Amazon Development Centre
08.2017 - 11.2018
Customer Service Executive
Vodafone Shared Services India
12.2014 - 02.2017
Bachelor of Engineering in Information Technology. - Information Technology
R.C.Patel Institute of Technology.
09.2009 - 07.2014
Diploma In Information Technology - Information Technology
S.S.V.P.S, Bapusaheb ShivajiRao Deore Polytechnic
08.2005 - 07.2009
S.S.C -
Navjeevan English Medium School
06.2004 - 07.2005