Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SOHAN NEELAGAR

DHARWAD

Summary

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
12
years of professional experience

Work History

Executive [Service Technical Support]/Customer Care Executive

TATA MOTORS
07.2022 - Current
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Revenue Generation through Fuel Economy Management programe .
  • Vehicle Fuel Economy Performance Establishment.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Manufacturing/Production/Paint Line Operator

TATA MOTORS
01.2014 - 07.2022
    • Provided supervisor with daily status report on all job tasks and workers' duties.
    • Inspected completed work for adherence to very strict guidelines and highest quality standards.
    • Custom mixed colors to match customers' desired color.
    • Skilled at working independently and collaboratively in a team environment.
    • Performed frequent visual inspections to root out tolerance and compliance issues.
    • Worked with specific production team members to rectify production issues and maintain high-quality final products.

Manufacture/Production Trainee

TATA MOTORS
11.2011 - 11.2013
  • Operated Transaxle Testing machine on NVH (Noise,Vibration & Harshness) parameters
  • Conducted root cause analysis of vehicle systems to locate and correct problems.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Troubleshot assembly line to repair malfunctions and avoid disruptions.
  • Monitored production to determine adherence to schedule and minimize delays.

Education

High School Diploma -

OXFORD POLYTECHNIC
HUBLI
07.2022

Skills

  • Vehicle Performance Monitoring & Establishment
  • FEMP ( Fuel Economy Management Program )
  • Quality Assurance
  • Scheduling and Coordinating
  • Performance Tracking and Evaluations
  • Coaching and Mentoring
  • Revenue Growth
  • Troubleshoot Service Issues
  • Staff Training
  • Excellent Multitasking Abilities
  • Microsoft Office
  • Fleetedge & CRM

Languages

English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Executive [Service Technical Support]/Customer Care Executive

TATA MOTORS
07.2022 - Current

Manufacturing/Production/Paint Line Operator

TATA MOTORS
01.2014 - 07.2022

Manufacture/Production Trainee

TATA MOTORS
11.2011 - 11.2013

High School Diploma -

OXFORD POLYTECHNIC

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SOHAN NEELAGAR