Summary
Overview
Work History
Education
Skills
Internship
Leadership Positions
Accomplishments
Timeline
Generic
Rohit Kumar

Rohit Kumar

Gurgaon

Summary

Dynamic professional with a proven track record at American Express, leveraging SQL proficiency and agile methodologies to drive actionable insights and enhance engagement. Proven ability to manage complex, cross-functional initiatives involving LLM automation, analytics, customer experience, and cost optimization. Adept at aligning tech execution with business strategy, managing stakeholder expectations, and driving scalable solutions using data-driven decision making.

Overview

8
8
years of professional experience

Work History

Assistant Manager, Business Analytics

American Express
Gurgaon
10.2024 - 06.2025
  • Led consulting engagements for global clients in Airlines, Retail & Lodging sectors, translating data into actionable growth strategies.
  • Analyzed spend, digital, and benchmarking data to craft insights and C-suite-ready recommendations.
  • Improved offer performance using A/B testing, ROAS analysis, and cohort modeling to enhance engagement.
  • Collaborated with Marketing, Product, and Partner teams to develop reusable frameworks and accelerate delivery.

Program Manager II, Retail Business Services

Amazon
Bangalore
06.2022 - 10.2024
  • Spearheaded the LLM-based WRAP (Worldwide Retail Automation Platform) program, reducing global RBS headcount and saving $8.1M in opex.
  • Delivered $2.2M in logistics cost savings by launching Sort Centre Delivery for high-shipment clusters.
  • Boosted operational quality by 143% through workflow optimizations and robust process guardrails.
  • Integrated with 70+ internal systems via APIs, managing the entire product lifecycle from BRD to UAT & launch.

Software Developer

SAP Labs India
Bangalore
07.2017 - 08.2020
  • Developed Business Configuration Service (BCS) to streamline SAP Cloud configurations across landscapes.
  • Cut configuration effort across apps by over 80 person-days via reusable UI modules.
  • Led GDPR-compliant module development, collaborated with German stakeholders, and ensured release security.
  • Selected for 3-month Silicon Valley fellowship, representing India development team globally.

Education

MBA – PGDM - BM

XLRI Jamshedpur
01.2022

B.Tech - Computer Science & Engineering

NIT Patna
01.2017

Skills

  • Jira and Agile methodologies
  • Business requirements documentation
  • User acceptance testing
  • SQL proficiency
  • Excel expertise
  • Basic Python programming
  • Tableau data visualization

Internship

AstraZeneca, Sales & Marketing Intern, 04/21, 06/21, Redesigned India’s 1st inhaler support program (Turbu) for asthma patients, increasing patient retention from 35% to 65%., Conducted multi-channel retail and sentiment analysis for COPD drug Symbicort, influencing marketing strategy.

Leadership Positions

  • Placement Team – XLRI, 2021, Managed scheduling & simulation of 500+ placement interviews for 469 students.
  • Treasurer – Infrastructure Committee, 2021, Managed ₹1.1 Cr budget; saved ₹36L in mess fees via vendor revamp.
  • Founder, IDEA@XL, 2021, Promoted inclusion & diversity; launched village outreach for 180 students.

Accomplishments

  • Multiple awards at SAP for innovation and collaboration
  • Represented the Pune region in table tennis (U-14), KVS regional sports, 2009
  • Volunteered with NSS and Sankalp to teach underprivileged students
  • CBSE Class X (10/10 CGPA) and AP Board Class XII (97.1%)

Timeline

Assistant Manager, Business Analytics

American Express
10.2024 - 06.2025

Program Manager II, Retail Business Services

Amazon
06.2022 - 10.2024

Software Developer

SAP Labs India
07.2017 - 08.2020

MBA – PGDM - BM

XLRI Jamshedpur

B.Tech - Computer Science & Engineering

NIT Patna
Rohit Kumar