Rohit Lohar
Udaipur
Summary
Front Office Executive with extensive experience at Radisson Udaipur, specializing in guest relations and communication. Demonstrated ability to enhance guest satisfaction through efficient check-in processes and strong interdepartmental collaboration. Proficient in maintaining accurate records and creating a welcoming atmosphere for all guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front office Executive
Radisson Udaipur
Udaipur
07.2024 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Delivered exceptional guest service, addressing guest inquiries and resolving issues promptly.
- Coordinated communication between departments to enhance guest experiences.
- Maintained accurate records of guest information and transactions.
Front office Executive
Yaan wellness Resort & Spa
Udaipur
02.2023 - 07.2024
- Managed guest check-in and check-out processes efficiently.
- Coordinated communication between departments to ensure seamless service delivery.
- Handled reservations and inquiries with a focus on guest satisfaction.
- Assisted in maintaining office supplies and ensuring a well-organized front desk.
- Supported administrative tasks and engaged in promotional activities for the resort.
Front office Executive
Saya Grand Resort and & Spa
Mumbai
07.2022 - 02.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated guest services and addressed inquiries efficiently.
- Handled reservations and maintained booking systems accurately.
- Collaborated with housekeeping to uphold high standards of cleanliness.
- Assisted in organizing events and managing guest feedback.
Front office Supervisor
Tatsaraasa Resort & Spa
Udaipur
06.2021 - 07.2022
- Ensure smooth check-in and check-out of guest.
- Supervise front office staff (FO Associate, Bell boy, Concierge).
- Oversee daily front office operations.
- Ensure lobby and reception area are well - maintained and welcoming.
Front office Associate
Hotel Jaisingh Garh by Innovating Hospitality
Udaipur
12.2016 - 06.2021
- Greet guests warmly on arrival with professionalism.
- Assist guests with check-in and check-out processes.
- Allocate rooms as per guest preferences and availability.
- Prepare guest bills accurately.
Trainee Associate Front office
Hotel Q
Udaipur
10.2015 - 12.2016
- Welcome and greet guest.
- Escort guests to rooms.
- Update booking details and guest profile in PMS.
- Answer telephone calls politely and transfer to the right department.
- Observe and learn the use of PMS.
Education
Diploma - Front office Department
Udaipur Institute of Hotel Management Catering & Tourism
UdaipurB.A. -
Mohan lal Sukhadia University
Udaipur12th -
RBSE
Udaipur10th -
RSOS
UdaipurSkills
- Effective communication
- Guest relations management
- Interdepartmental coordination
- Record keeping and documentation
- Time management
Languages
- English
- Hindi
Extracurricular Activities
Basic knowledge of Microsoft (Word, Excel, Power Point) Programming language 'C' Basics of Internet Technology and Web Designing
Hobbies and Interests
- Humming songs
- Listening to music
Personal Information
- Date of Birth: 11/12/93
- Nationality: Indian
Pms Knowledge
- Opera 5.6 Version
- IDS
- Ezee
- Hotelier
Certification
- Employee of the Month at Yaan Wellness, Udaipur, for the best performance
- Social media star certificate for gaining most of the reviews online at Yaan Wellness, Udaipur
- Brav certificate at Radisson Udaipur
Timeline
Front office Executive
Radisson Udaipur
07.2024 - Current
Front office Executive
Yaan wellness Resort & Spa
02.2023 - 07.2024
Front office Executive
Saya Grand Resort and & Spa
07.2022 - 02.2023
Front office Supervisor
Tatsaraasa Resort & Spa
06.2021 - 07.2022
Front office Associate
Hotel Jaisingh Garh by Innovating Hospitality
12.2016 - 06.2021
Trainee Associate Front office
Hotel Q
10.2015 - 12.2016
Diploma - Front office Department
Udaipur Institute of Hotel Management Catering & Tourism
B.A. -
Mohan lal Sukhadia University
12th -
RBSE
10th -
RSOS
Similar Profiles
VIPIN KUMAR TAKVIPIN KUMAR TAK
Revenue Manager at Radisson Blu Palace Resort & Spa (Udaipur, Rajasthan)Revenue Manager at Radisson Blu Palace Resort & Spa (Udaipur, Rajasthan)
Karanbir SinghKaranbir Singh
Specialised Intern front office at Radisson Blu UdaipurSpecialised Intern front office at Radisson Blu Udaipur
Tarun KumarTarun Kumar
Industrial Trainee at Radisson Blu Palace Resorts & Spa UdaipurIndustrial Trainee at Radisson Blu Palace Resorts & Spa Udaipur
GIRIJESH PALIWALGIRIJESH PALIWAL
Mobile Application Developer at Appspundit InfotechMobile Application Developer at Appspundit Infotech
Archana SoniArchana Soni
Medical scientific liaison at WockhardtMedical scientific liaison at Wockhardt