Rohit Lohar
Udaipur
Summary
Front Office Executive with extensive experience at Radisson Udaipur, specializing in guest relations and communication. Demonstrated ability to enhance guest satisfaction through efficient check-in processes and strong interdepartmental collaboration. Proficient in maintaining accurate records and creating a welcoming atmosphere for all guests.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front office Executive
Radisson Udaipur
Udaipur
07.2024 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Delivered exceptional guest service, addressing guest inquiries and resolving issues promptly.
- Coordinated communication between departments to enhance guest experiences.
- Maintained accurate records of guest information and transactions.
Front office Executive
Yaan wellness Resort & Spa
Udaipur
02.2023 - 07.2024
- Managed guest check-in and check-out processes efficiently.
- Coordinated communication between departments to ensure seamless service delivery.
- Handled reservations and inquiries with a focus on guest satisfaction.
- Assisted in maintaining office supplies and ensuring a well-organized front desk.
- Supported administrative tasks and engaged in promotional activities for the resort.
Front office Executive
Saya Grand Resort and & Spa
Mumbai
07.2022 - 02.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Coordinated guest services and addressed inquiries efficiently.
- Handled reservations and maintained booking systems accurately.
- Collaborated with housekeeping to uphold high standards of cleanliness.
- Assisted in organizing events and managing guest feedback.
Front office Supervisor
Tatsaraasa Resort & Spa
Udaipur
06.2021 - 07.2022
- Ensure smooth check-in and check-out of guest.
- Supervise front office staff (FO Associate, Bell boy, Concierge).
- Oversee daily front office operations.
- Ensure lobby and reception area are well - maintained and welcoming.
Front office Associate
Hotel Jaisingh Garh by Innovating Hospitality
Udaipur
12.2016 - 06.2021
- Greet guests warmly on arrival with professionalism.
- Assist guests with check-in and check-out processes.
- Allocate rooms as per guest preferences and availability.
- Prepare guest bills accurately.
Trainee Associate Front office
Hotel Q
Udaipur
10.2015 - 12.2016
- Welcome and greet guest.
- Escort guests to rooms.
- Update booking details and guest profile in PMS.
- Answer telephone calls politely and transfer to the right department.
- Observe and learn the use of PMS.
Education
Diploma - Front office Department
Udaipur Institute of Hotel Management Catering & Tourism
UdaipurB.A. -
Mohan lal Sukhadia University
Udaipur12th -
RBSE
Udaipur10th -
RSOS
UdaipurSkills
- Effective communication
- Guest relations management
- Interdepartmental coordination
- Record keeping and documentation
- Time management
Languages
- English
- Hindi
Extracurricular Activities
Basic knowledge of Microsoft (Word, Excel, Power Point) Programming language 'C' Basics of Internet Technology and Web Designing
Hobbies and Interests
- Humming songs
- Listening to music
Personal Information
- Date of Birth: 11/12/93
- Nationality: Indian
Pms Knowledge
- Opera 5.6 Version
- IDS
- Ezee
- Hotelier
Certification
- Employee of the Month at Yaan Wellness, Udaipur, for the best performance
- Social media star certificate for gaining most of the reviews online at Yaan Wellness, Udaipur
- Brav certificate at Radisson Udaipur
Timeline
Front office Executive
Radisson Udaipur
07.2024 - Current
Front office Executive
Yaan wellness Resort & Spa
02.2023 - 07.2024
Front office Executive
Saya Grand Resort and & Spa
07.2022 - 02.2023
Front office Supervisor
Tatsaraasa Resort & Spa
06.2021 - 07.2022
Front office Associate
Hotel Jaisingh Garh by Innovating Hospitality
12.2016 - 06.2021
Trainee Associate Front office
Hotel Q
10.2015 - 12.2016
Diploma - Front office Department
Udaipur Institute of Hotel Management Catering & Tourism
B.A. -
Mohan lal Sukhadia University
12th -
RBSE
10th -
RSOS
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