Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rohit Nair

Nagpur

Summary

With over a decade of experience in the hotel and customer service industry, I am dedicated to addressing and resolving customer and client requests with efficiency and care. My extensive background has equipped me with the skills to manage teams effectively, ensuring that we uphold high standards of discipline and professionalism. I thrive in dynamic environments where delivering exceptional service is paramount, and I am committed to fostering positive relationships with both clients and colleagues.

Overview

12
12
years of professional experience

Work History

Operations Analyst

Astics Techlabs Private Limited
07.2022 - Current
  • Coordinated administrative functions for management, optimizing efficiency in daily operations.
  • Streamlined office operations by developing and implementing efficient processes and procedures.
  • Coordinated with internal teams to address client requests and concerns promptly.
  • Provided technical assistance in troubleshooting issues related to operational systems.

Specialist, R1

Air BNB
Gurgaon
05.2022 - 06.2025
  • Client Service questions for all AIRBNB users

Customer Support Specialist

Accenture
Gurgaon
10.2021 - 04.2022
  • Part of the Verizon BGCO Handling and verizon business clients.

Tech Support (Level 2)

Hotelkey
Nagpur
10.2018 - 09.2021
  • Resolved escalated issues through telephone and email correspondence, requiring immediate attention
    Training new customer service agents to ensure high quality
    Enhanced documentation of customer support processes to improve clarity and effectiveness.
    Realized significant reduction in customer support demands through process improvements.errors.

Customer Service Representative

Barclays Essential Banking
Mumbai
01.2017 - 01.2018
  • Directed daily banking operations for all Barclays customers, utilizing the call and banking app.
  • Responded to customer inquiries via phone and chat, ensuring prompt resolution.

Reservation Sales Agent

Praxis Services
Gurgaon
07.2015 - 05.2016
  • Handling customer reservation requests for MGM Muthu Hotels, which are located in Portugal.
  • Pitching in meal plans and airport transfer services for all our guests arriving in the next two days.

Front Office Coordinator

Intercontinental
Chennai
08.2013 - 07.2015
  • Collaborated in establishing front office department during pre-opening phase
  • Experience gained at ITC Grand Chola and Sheraton Park Hotel and Towers during process training
  • Facilitated training for new team members using simulations to configure processes

Education

B.sc - Hotel and Hotel Administration

Institute of Hotel Management and Catering Technology
Thiruvananthapuram
05.2013

Skills

  • Client support
  • Consumer relations
  • Service excellence
  • Problem solving
  • Operations coordination

Accomplishments

Certification of Appreciation 2022

Timeline

Operations Analyst

Astics Techlabs Private Limited
07.2022 - Current

Specialist, R1

Air BNB
05.2022 - 06.2025

Customer Support Specialist

Accenture
10.2021 - 04.2022

Tech Support (Level 2)

Hotelkey
10.2018 - 09.2021

Customer Service Representative

Barclays Essential Banking
01.2017 - 01.2018

Reservation Sales Agent

Praxis Services
07.2015 - 05.2016

Front Office Coordinator

Intercontinental
08.2013 - 07.2015

B.sc - Hotel and Hotel Administration

Institute of Hotel Management and Catering Technology
Rohit Nair