Rohit Nair
Nagpur
Summary
With over a decade of experience in the hotel and customer service industry, I am dedicated to addressing and resolving customer and client requests with efficiency and care. My extensive background has equipped me with the skills to manage teams effectively, ensuring that we uphold high standards of discipline and professionalism. I thrive in dynamic environments where delivering exceptional service is paramount, and I am committed to fostering positive relationships with both clients and colleagues.
Overview
12
12
years of professional experience
Work History
Operations Analyst
Astics Techlabs Private Limited
07.2022 - Current
- Coordinated administrative functions for management, optimizing efficiency in daily operations.
- Streamlined office operations by developing and implementing efficient processes and procedures.
- Coordinated with internal teams to address client requests and concerns promptly.
- Provided technical assistance in troubleshooting issues related to operational systems.
Specialist, R1
Air BNB
Gurgaon
05.2022 - 06.2025
- Client Service questions for all AIRBNB users
Customer Support Specialist
Accenture
Gurgaon
10.2021 - 04.2022
- Part of the Verizon BGCO Handling and verizon business clients.
Tech Support (Level 2)
Hotelkey
Nagpur
10.2018 - 09.2021
- Resolved escalated issues through telephone and email correspondence, requiring immediate attention
Training new customer service agents to ensure high quality
Enhanced documentation of customer support processes to improve clarity and effectiveness.
Realized significant reduction in customer support demands through process improvements.errors.
Customer Service Representative
Barclays Essential Banking
Mumbai
01.2017 - 01.2018
- Directed daily banking operations for all Barclays customers, utilizing the call and banking app.
- Responded to customer inquiries via phone and chat, ensuring prompt resolution.
Reservation Sales Agent
Praxis Services
Gurgaon
07.2015 - 05.2016
- Handling customer reservation requests for MGM Muthu Hotels, which are located in Portugal.
- Pitching in meal plans and airport transfer services for all our guests arriving in the next two days.
Front Office Coordinator
Intercontinental
Chennai
08.2013 - 07.2015
- Collaborated in establishing front office department during pre-opening phase
- Experience gained at ITC Grand Chola and Sheraton Park Hotel and Towers during process training
- Facilitated training for new team members using simulations to configure processes
Education
B.sc - Hotel and Hotel Administration
Institute of Hotel Management and Catering Technology
Thiruvananthapuram05.2013
Skills
- Client support
- Consumer relations
- Service excellence
- Problem solving
- Operations coordination
Accomplishments
Certification of Appreciation 2022
Timeline
Operations Analyst
Astics Techlabs Private Limited
07.2022 - Current
Specialist, R1
Air BNB
05.2022 - 06.2025
Customer Support Specialist
Accenture
10.2021 - 04.2022
Tech Support (Level 2)
Hotelkey
10.2018 - 09.2021
Customer Service Representative
Barclays Essential Banking
01.2017 - 01.2018
Reservation Sales Agent
Praxis Services
07.2015 - 05.2016
Front Office Coordinator
Intercontinental
08.2013 - 07.2015
B.sc - Hotel and Hotel Administration
Institute of Hotel Management and Catering Technology
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