Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rohit Pathak

Rohit Pathak

Daltonganj

Summary

Dedicated customer service professional with extensive knowledge in service delivery and a proven ability to multitask effectively. Expertise in fostering professional relationships that enhance customer satisfaction and drive business results. A strong commitment to excellence ensures every interaction contributes positively to the overall success of the organization. Passionate about leveraging skills to create impactful solutions that meet client needs and align with company objectives.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

SBI Credit Cards
01.2024 - 04.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Reduced average call time through efficient problem-solving skills without sacrificing the quality of service provided.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.

Education

Matriculation -

R K HIGH SCHOOL LAMIPATRA
01.2022

Bachelor of science - undefined

Namdhari college garhwa
01.2028

Intermediate - undefined

J S College Daltonganj
01.2024

Skills

  • Live chat support

  • Complaint handling

  • Presentation skills

  • Customer engagement

Languages

Hindi
English

Timeline

Customer Service Executive

SBI Credit Cards
01.2024 - 04.2025

Bachelor of science - undefined

Namdhari college garhwa

Intermediate - undefined

J S College Daltonganj

Matriculation -

R K HIGH SCHOOL LAMIPATRA

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Rohit Pathak