Rohit Pathak
Daltonganj
Summary
Dedicated customer service professional with extensive knowledge in service delivery and a proven ability to multitask effectively. Expertise in fostering professional relationships that enhance customer satisfaction and drive business results. A strong commitment to excellence ensures every interaction contributes positively to the overall success of the organization. Passionate about leveraging skills to create impactful solutions that meet client needs and align with company objectives.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
SBI Credit Cards
01.2024 - 04.2025
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing the quality of service provided.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
Education
Matriculation -
R K HIGH SCHOOL LAMIPATRA
01.2022
Bachelor of science - undefined
Namdhari college garhwa
01.2028
Intermediate - undefined
J S College Daltonganj
01.2024
Skills
- Live chat support
- Complaint handling
- Presentation skills
- Customer engagement
Languages
Hindi
English
Timeline
Customer Service Executive
SBI Credit Cards
01.2024 - 04.2025
Bachelor of science - undefined
Namdhari college garhwa
Intermediate - undefined
J S College Daltonganj
Matriculation -
R K HIGH SCHOOL LAMIPATRA
Similar Profiles
NAVEEN MAURYANAVEEN MAURYA
TELEPERFORMANCE -CUSTOMER SUPPORT (SBI CARD) at SBI Credit CardsTELEPERFORMANCE -CUSTOMER SUPPORT (SBI CARD) at SBI Credit Cards
Parul OberoiParul Oberoi
Senior Underwriter at SBI Credit CardsSenior Underwriter at SBI Credit Cards
MADHU NMADHU N
Collections Supervisor at SBI Credit CardsCollections Supervisor at SBI Credit Cards
Apurv HarshApurv Harsh
Senior Software Team Lead at Teamware Solution Pvt Ltd.Senior Software Team Lead at Teamware Solution Pvt Ltd.
Udit KumarUdit Kumar
Jio Point Manager at Reliance JioJio Point Manager at Reliance Jio