Rohit Raj

• To manage the network of clients globally in the Europe and Asia Pacific regions.
• Assisted in the design, implementation, and maintenance of network infrastructure.
• Managed and responded to alerts from integrated ticketing systems, such as BMC Remedy and ServiceNow.
• Handling escalations interactively over calls and emails, and providing instant support and resolution.
• Ensure network security, create and configure networks, and provide technical support.
• Remote Troubleshooting: Resolve network-related issues for remote sites and data centers, ensuring seamless operation and connectivity.
• Documenting changes and updating the client as per requirements.
• Responsible for maintaining maximum uptime for the customer.
• Working on severity P1 and P2 network fault calls/tickets, and initiating service.
• Acts as an escalation gate to resolve critical issues for the customers and internal teams.
• Monitored network performance and analyzed data using various tools.
• Proficient in monitoring and troubleshooting the network/link in case of any breakdown.
• Managing the SLAs for every service request raised, and sharing the daily report with the leadership team.

Project - Bharti Airtel

• Providing 24x7 networking support in the production environment.
• Performing the tasks of monitoring network performance by using standard management tools (Hummingbird, Avaya, DecisionTreeTelemedia, and Talos tools).
• Handling the configuration and support of lease line customers.
• Assigned the tasks of visiting the client site to understand issues and update the same to the senior staff for resolution.
• Providing technical support for telecom transport services: copper, co-axial, fiber, and Ethernet facilities.
• Providing direction and guidance to customers and technicians during the troubleshooting process.

• RI Networks is an emerging Internet Service Provider (ISP) catering to both personal and commercial segments. We provide home broadband on a fiber-to-the-premises network.
• Performing the tasks of monitoring network performance by using standard management tools (NMS, MRTG, PRTG).
• Basic knowledge of IP and OSPF protocols.
• Knowledge of WAN networks, the basic knowledge of routers and switches, and their function in a WAN, performance, and historical trend analysis.
• Coordination with the other ISPs for links, and escalating technical calls on time.
• Monitoring other ISP uplinks to provide a high degree of reliability and availability.
• Working on FTTH and FTTB projects, providing internet over optical fiber.
• ONT and ONU configuration for new installation and fault.
• Coordination with the field team for the fault repair and fiber restoration.
• Working on the L1 network, which is issuing on the EOC segment.
• Coaxial cable fault (hybrid fiber) monitoring through the master device and coordinating with the field team for service restoration.