Rohit Rajliwal
Gurugram
Summary
Dynamic operations executive with proven expertise in logistics coordination and problem-solving at Bestseller Retail India PVT. LTD. Skilled in FIT tracking and invoice management, I excel in optimizing processes and enhancing customer satisfaction. My strong analytical abilities and time management ensure timely deliveries and effective team collaboration.
Overview
4
4
years of professional experience
Work History
Operation Executive
Bestseller Retail India PVT. LTD.
Gurugram
02.2023 - 03.2025
- FIT (forward In transit) tracking and Coordination with LSP (logistic service provider) for timely delivery
- FORWARD AND RETURN INTRANSIT MIS management
- Invoice and Ewaybill error solving by coordinating with Bestseller Tech and Brand team
- Coordination with Warehouse dispatch team for timely dispatch and monitoring stock dispatch
- Coordination with partner for stock returning back to DC, arranging pick up
- Internal stock transfer from store to store
- Monthly LSP bill checking and processing the same for payment to Finance team
- In transit loss (discrepancy) / DN details MIS management
Renewal Team Leader
Tie Agents Pvt Ltd.
Patel Nagar
06.2022 - 02.2023
- Sales getting new clients
- Renewal of existing insurance getting quote to renew
- Coordinating between insurance company and clients
- Getting best quote for the client
Customer care executive
Konexions Back Office Pvt Ltd
Noida Sec- 57
10.2021 - 05.2022
- Process returns, exchanges, and refunds
- Keep accurate records of customer interactions and transactions
- Follow up with customers to ensure satisfaction after service
Customer care executive
konexions back office PVT. LTD
Lajtpat nagar
06.2021 - 09.2021
- Handle customer inquiries, complaints, and feedback via phone, email, chat, or in person
- Provide information about products, services, and policies
- Resolve customer issues or escalate them to higher-level staff if needed
Education
B. Sc. - Medical
GJU Hisar
Haryana12.2021
Diploma - Korean language
IICKL institute
Delhi04.2021
Skills
- Transportation Management
- Time Management
- Problem-Solving Skills
- Data Analysis & Reporting
- SAP
- Compliance Knowledge
- FIT tracking
- Logistics coordination
- Invoice management
- Customer support
Languages
- English
- Hindi
- Korean
Timeline
Operation Executive
Bestseller Retail India PVT. LTD.
02.2023 - 03.2025
Renewal Team Leader
Tie Agents Pvt Ltd.
06.2022 - 02.2023
Customer care executive
Konexions Back Office Pvt Ltd
10.2021 - 05.2022
Customer care executive
konexions back office PVT. LTD
06.2021 - 09.2021
B. Sc. - Medical
GJU Hisar
Diploma - Korean language
IICKL institute
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