Rohit Singh
Associate Product Manager, Unicommerce
Jamshedpur,JH
Summary
I have a positive attitude and am a team player and a problem solver who looks for innovative and scalable solutions.
I think that my biggest strength is the amount of hard work I can put at times when needed with the flexibility of working with anyone.
Mathematics, Economics, Analytics, APIs, Health & Fitness, Studying market trends and playing Basketball are the key areas of my interest. Work Experience spanning Ecommerce, Supply chain, SAAS, Hospitality, and Higher Education.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Associate Product Manager
Unicommerce
Gurgaon
07.2019 - Current
- Managing and Designing the Integration ecosystem with 3rd parties in the e-commerce integration space
- Managing International Roadmap that includes the Integrations from SEA, Middle East and Africa regions. Impact: 75% growth in customer acquisition in 1 year with over 3000% growth in Revenue from International clients
- Collaborated with Unicommerce's partners to design and support successful integrations with upstream and downstream system
- Collaborated with Product development, Marketing and Designing team to enhance partner products keeping the User empathy at the centre
- Conducted user and market research(both primary and secondary), market size calculation, and studying market trends of - Growth ideas including Online reputation management for e-commerce sellers, Customer and Merchandising analytics, and E-learning and training platform for Warehouse managers
- Worked on CRM implementation project for the Enterprise Ops team to streamline the client onboarding processes, increase the transparency of client data and ensure after live support from a single platform.
Associate
Oyo
Gurgaon
02.2019 - 07.2019
- Revamping B2B Escalation desk:
- Redefining the processes, declaring TATs, removing bottlenecks and ensuring correct issue tagging of support tickets
- Handling a team of 22 support agents and corporate escalations to ensure minimum sales leakage {Increased the ticket closure from 30% to 75% per day - Awarded " Best
- Debutant Award " for Quarter 1 2019}
Product analyst
Quantiphi
Mumbai
05.2018 - 01.2019
- Created an algorithm to score and rank all the MS/MBA programs in
- USA based on relevant parameters which got implemented in the
- Recommendation engine and performed EDA to analyze business logic and
- ML logic Recommendation engine
- Designed the flow for the conversational AI Chabot with implementation of the same in Dialogflow
- Created process documentation for integrating the website with Hubspot to manage the sales lead effectively.
Education
B.Tech - Chemical Engineering
IIT Kharagpur
07.2014 - 05.2018
Skills
Problem solving
Client communication
Market Research
API Integrations Postman
HTML CSS Javascript
SQL R
Additional Information
- Gold Award in RnR Awards Quarter 3 2020, Unicommerce
- Best Debutant Award of Quarter 1 2019, Oyo
- Captain of Institute Basketball team of IIT KGP
- Won the best player award of InterIIT Sports Meet 2017 held at IIT Madras among all the 23 participating IIT's.
- Institute Blue 2018 for Outstanding contribution in Sports, IIT Kharagpur
Timeline
Associate Product Manager
Unicommerce
07.2019 - Current
Associate
Oyo
02.2019 - 07.2019
Product analyst
Quantiphi
05.2018 - 01.2019
B.Tech - Chemical Engineering
IIT Kharagpur
07.2014 - 05.2018