Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rohit Singh

Associate Product Manager, Unicommerce
Jamshedpur,JH

Summary

I have a positive attitude and am a team player and a problem solver who looks for innovative and scalable solutions.
I think that my biggest strength is the amount of hard work I can put at times when needed with the flexibility of working with anyone.
Mathematics, Economics, Analytics, APIs, Health & Fitness, Studying market trends and playing Basketball are the key areas of my interest. Work Experience spanning Ecommerce, Supply chain, SAAS, Hospitality, and Higher Education.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Associate Product Manager

Unicommerce
Gurgaon
07.2019 - Current
  • Managing and Designing the Integration ecosystem with 3rd parties in the e-commerce integration space
  • Managing International Roadmap that includes the Integrations from SEA, Middle East and Africa regions. Impact: 75% growth in customer acquisition in 1 year with over 3000% growth in Revenue from International clients
  • Collaborated with Unicommerce's partners to design and support successful integrations with upstream and downstream system
  • Collaborated with Product development, Marketing and Designing team to enhance partner products keeping the User empathy at the centre
  • Conducted user and market research(both primary and secondary), market size calculation, and studying market trends of - Growth ideas including Online reputation management for e-commerce sellers, Customer and Merchandising analytics, and E-learning and training platform for Warehouse managers
  • Worked on CRM implementation project for the Enterprise Ops team to streamline the client onboarding processes, increase the transparency of client data and ensure after live support from a single platform.

Associate

Oyo
Gurgaon
02.2019 - 07.2019
  • Revamping B2B Escalation desk:
  • Redefining the processes, declaring TATs, removing bottlenecks and ensuring correct issue tagging of support tickets
  • Handling a team of 22 support agents and corporate escalations to ensure minimum sales leakage {Increased the ticket closure from 30% to 75% per day - Awarded " Best
  • Debutant Award " for Quarter 1 2019}

Product analyst

Quantiphi
Mumbai
05.2018 - 01.2019
  • Created an algorithm to score and rank all the MS/MBA programs in
  • USA based on relevant parameters which got implemented in the
  • Recommendation engine and performed EDA to analyze business logic and
  • ML logic Recommendation engine
  • Designed the flow for the conversational AI Chabot with implementation of the same in Dialogflow
  • Created process documentation for integrating the website with Hubspot to manage the sales lead effectively.

Education

B.Tech - Chemical Engineering

IIT Kharagpur
07.2014 - 05.2018

Skills

Problem solving

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Additional Information

  • Gold Award in RnR Awards Quarter 3 2020, Unicommerce
  • Best Debutant Award of Quarter 1 2019, Oyo
  • Captain of Institute Basketball team of IIT KGP
  • Won the best player award of InterIIT Sports Meet 2017 held at IIT Madras among all the 23 participating IIT's.
  • Institute Blue 2018 for Outstanding contribution in Sports, IIT Kharagpur

Timeline

Associate Product Manager

Unicommerce
07.2019 - Current

Associate

Oyo
02.2019 - 07.2019

Product analyst

Quantiphi
05.2018 - 01.2019

B.Tech - Chemical Engineering

IIT Kharagpur
07.2014 - 05.2018

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Rohit SinghAssociate Product Manager, Unicommerce