Rohit Singh
Summary
Proven track record in driving operational excellence and fostering robust relationships at Pouring Pounds India Pvt Ltd. Expert in leveraging Lean Six Sigma for process improvements, resulting in significant productivity gains. Skilled in partnership management, achieving revenue growth through strategic collaborations. Demonstrates exceptional project management and relationship-building capabilities, ensuring high-quality campaign integrations and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Team Lead
Pouring Pounds India Pvt Ltd
2024.06 - Current
- Team Management: Lead and mentor a team, fostering collaboration, productivity, and continuous improvement to achieve departmental goals.
- Project Management: Oversee and coordinate various projects, ensuring timely delivery, effective resource allocation, and alignment with business objectives.
- Process Improvements: Identify and implement process enhancements to increase efficiency, reduce errors, and streamline operations.
- Marketing Campaign Oversight: Plan, execute, and monitor marketing campaigns to ensure successful launches and achieve target outcomes.
- Affiliate Network Management: Build and maintain strong relationships with affiliate networks, negotiate the best payouts for campaigns, and onboard new partnerships to expand revenue opportunities.
- Strategic Planning: Develop and execute strategies to optimize affiliate marketing efforts and maximize profitability.
- Data Analysis and Reporting: Analyze performance metrics and generate reports to inform decision-making and strategy adjustments.
Senior Operations Associate
Pouring Pounds India Pvt Ltd
2023.04 - 2024.05
- Collaboration & Communication: Collaborated closely with cross-functional marketing teams to develop and implement communication strategies on the website, ensuring seamless integration of campaigns.
- Maintained up-to-date content on offer pages, enhancing user experience and engagement.
- Process Automation & Efficiency: Designed and implemented automation tools that significantly reduced the time spent on repetitive tasks, increasing team productivity.
- Developed comprehensive reports that provided actionable insights, contributing to the team's overall growth and success.
- Partnership Management: Fostered strong relationships with multiple networks and advertisers, securing high-quality campaigns with the most competitive payouts, driving revenue growth.
Customer Insights Executive
Pouring Pounds India Pvt Ltd
2022.06 - 2023.04
- Gather and analyze data from various sources, including customer feedback, surveys, purchase history, and online behavior
- Use advanced analytics tools and techniques to identify trends, patterns, and key insights related to customer behavior.
- Reviewed customer's concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
Customer Care Executive
OM IT Works Pvt Ltd
2018.03 - 2022.05
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Bachelor of Arts - Arts
Sri Dev Suman Garhwal University
Uttarakhand07.2018
Skills
- Business process reengineering
- Lean Six Sigma
- Operational Excellence
- Process Improvements
- Project Management
- Relationship Building
- Scheduling and Planning
Certification
- Certified Power BI, Skill Nation
- Certified Advanced Excel, Skill Nation
- Certified Advanced Google Analytics ,Google
- Six Sigma Yellow belt certified
- Master in SQL
Timeline
Operations Team Lead
Pouring Pounds India Pvt Ltd
2024.06 - Current
Senior Operations Associate
Pouring Pounds India Pvt Ltd
2023.04 - 2024.05
Customer Insights Executive
Pouring Pounds India Pvt Ltd
2022.06 - 2023.04
Customer Care Executive
OM IT Works Pvt Ltd
2018.03 - 2022.05
Bachelor of Arts - Arts
Sri Dev Suman Garhwal University
- Certified Power BI, Skill Nation
- Certified Advanced Excel, Skill Nation
- Certified Advanced Google Analytics ,Google
- Six Sigma Yellow belt certified
- Master in SQL
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