Open To Work
Rohit Singh
eCommerce and business operations
Gurgaon,Haryana
Summary
Results-driven E-commerce & Business Operations Executive with 6+ years of experience in e-commerce operations, product management, customer support, field service coordination, content moderation, and data auditing. Proven expertise in managing online stores, optimizing product catalogs, implementing SEO strategies, and enhancing customer experience. Possess strong product knowledge of HP, Dell, Lenovo, Brother, Canon, and Epson hardware, accessories, care packs, and warranty solutions. Experienced in coordinating nationwide field service operations through WorkMarket and Field Nation platforms, managing technician assignments, work orders, service escalations, and SLA compliance. Skilled in inventory management, product research, order fulfillment, customer engagement, and cross-functional collaboration. Adept at leveraging data-driven insights and process improvements to increase operational efficiency and business growth.
Overview
6
6
years of professional experience
Work History
Business Operations & E-commerce Professional
Binary Semantics Pvt. Ltd.
Gurgaon, Haryana
07.2023 - Current
- Manage end-to-end e-commerce operations while ensuring seamless customer experience, accurate product management, and efficient order fulfillment processes.
- Oversee daily operations of online stores and maintain website functionality.
- Create, update, and optimize product listings with accurate specifications, images, SEO-focused content, and competitive pricing. Product Data Sourcing from Vendors.
- Conduct product research, market analysis, and competitor benchmarking to identify profitable and trending products.
- Manage the complete product lifecycle from onboarding and listing to discontinuation.
- Monitor inventory levels and coordinate replenishment activities to ensure product availability.
- Support sales teams by recommending suitable products and service solutions.
- Provide customer chat support and resolve inquiries to improve customer satisfaction.
- Process invoices and generate shipping labels through UPS and FedEx platforms, delivery tracking and ensure timely deliver.
- Create work order, coordinate technician assignments and service requests through WorkMarket and Field Nation platforms for US & Canada.
- Manage installation, maintenance, and break-fix service cases while ensuring SLA compliance.
- Collaborate with development teams to resolve website issues and improve user experience.
- Coordinate with graphic design teams to develop product images and marketing assets.
- Implement on-page SEO strategies that improve search visibility and organic traffic.
- Product Expertise: HP, Dell, Lenovo, Asus, Brother, Canon & Epson | Computers, Printers, Accessories, Spare Parts, Care Packs & Warranty Extensions | Product, Services & Softwares.
- Platform Proficiency: Wordpress, Shopify, WooCommerce, OpenCart, Amazon, WorkMarket, Field Nation, UPS, FedEx, TD SYNNEX, CRM, Vendor & Brand Portal Expertise.
- Key Skills: E-commerce Operations | Product Management | SEO | Inventory Control | Customer Support | WorkMarket | Field Nation | Order Fulfillment | Product Research | Service Coordination
Trust & Safety Associate & Content Moderator
ECS Elcamino Pvt. Ltd.
Gurgaon, Haryana
04.2021 - 04.2023
- Responsible for content moderation and customer support operations while ensuring compliance with platform policies and community standards.
- Reviewed user-generated content including text, images, videos, comments, and live streams.
- Evaluated content against platform policies, community standards, and legal guidelines.
- Made accurate moderation decisions regarding approval, removal, and escalation of content.
- Maintained quality standards while handling high volumes of content.
- Identified policy violations, harmful content, and potential risks.
- Collaborated with specialized teams for complex moderation cases.
- Ensured consistency and accuracy in moderation decisions.
- Key Skills: Content Moderation | Policy Enforcement | Decision Making | Risk Assessment | Queue Management | Customer Support | Quality Assurance
Data Support Analyst / Auditor
DAP Group Ltd.
Gurgaon, Haryana
02.2018 - 11.2020
- Managed auditing and data validation activities to ensure operational accuracy across multiple business locations.
- Collected and analyzed sales, inventory, invoice, payment, and banking data.
- Performed detailed audits to verify record accuracy and compliance.
- Conducted bank reconciliations and resolved discrepancies.
- Prepared reports and summaries for management review.
- Maintained accurate operational and financial records.
- Coordinated with site teams to resolve data-related issues.
- Supported business decisions through data analysis and reporting.
- Key Skills: Data Analysis | Auditing | Compliance | Reconciliation | Reporting | Excel | Data Management
Education
B.Tech - Mechanical Engineering
Guru Jambheshwar University
01.2017
CBSE XII - undefined
01.2012
HBSE X - undefined
01.2010
Skills
- E-commerce Operations
- Product Management
- SEO
- Inventory Control
- Customer Support
- WorkMarket
- Field Nation
- Order Fulfillment
- Product Research
- Service Coordination
Disclaimer
I hereby declare that all information furnished above is true and correct to the best of my knowledge and belief.
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipLocation Preference
RemoteOn-SiteTimeline
Business Operations & E-commerce Professional
Binary Semantics Pvt. Ltd.
07.2023 - Current
Trust & Safety Associate & Content Moderator
ECS Elcamino Pvt. Ltd.
04.2021 - 04.2023
Data Support Analyst / Auditor
DAP Group Ltd.
02.2018 - 11.2020
B.Tech - Mechanical Engineering
Guru Jambheshwar University