Rohit Soni

• Gainsight Configuration and deployment ⦁ Designed and Implemented the Custom Objects ⦁ Worked on Data Spaces, Data Management MDA (Matrix Data Architecture) ⦁ Worked on MDA Object Types ⦁ Created and Listed MDA Objects/Fields ⦁ Created Reports and Dashboards ⦁ Configured new customer CTA Rule ⦁ Worked on Cockpit and Playbooks ⦁ Customizing C360, R360 and Summary Section ⦁ Worked on Journey Orchestrator ⦁ User Management ⦁ Currency management • Created and updated the scorecard. • Email templates • success Plans, Playbooks • Surveys

Gainsight Configuration and deployment ⦁ Designed and Implemented the Custom Objects ⦁ Worked on Data Spaces, Data Management MDA (Matrix Data Architecture) ⦁ Worked on MDA Object Types ⦁ Created and Listed MDA Objects/Fields ⦁ Created Reports and Dashboards ⦁ Configured new customer CTA Rule ⦁ Worked on Cockpit and Playbooks ⦁ Customizing C360, R360 and Summary Section ⦁ Worked on Journey Orchestrator ⦁ User Management ⦁ Currency management

• Configured multiple Advanced JO programs and Scorecard configuration.
• Working as Sr Gainsight Consultant/Developer (Gainsight SFDC) worked on Customer 360, Relationship ⦁ 360, Scorecard, Layouts, JO, Email Templates, Rule Engines, Reports and Dashboards, Playbooks, Currency ⦁ management, Data Operations, Amazon s3, Sync Gainsight with Salesforce etc
• Played a major role in the migration of the Gainsight SFDC version to Gainsight NXT
• Discussed issues with team members to provide resolution and apply best practices.
• Participated in software field testing to verify performance of developed projects.
• Documented technical workflows and knowledge to educate newly hired employees.
• Translated customer requirements into written use cases.
• Designed customized solutions for proposals to potential customers.
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• Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.

• Worked with VMware team as Gainsight admin for 2 years
• Gainsight Configuration and deployment ⦁ Designed and Implemented the Custom Objects ⦁ Worked on Data Spaces, Data Management MDA (Matrix Data Architecture) ⦁ Worked on MDA Object Types ⦁ Created and Listed MDA Objects/Fields ⦁ Created Reports and Dashboards ⦁ Configured new customer CTA Rule ⦁ Worked on Cockpit and Playbooks ⦁ Customizing C360, R360 and Summary Section ⦁ Worked on Journey Orchestrator ⦁ User Management ⦁ Currency management
• Working as Sr Gainsight Consultant/Developer (Gainsight SFDC) worked on Customer 360, Relationship ⦁ 360, Scorecard, Layouts, JO, Email Templates, Rule Engines, Reports and Dashboards, Playbooks, Currency ⦁ management, Data Operations, Amazon s3, Sync Gainsight with Salesforce etc
• Played a major role in the migration of the Gainsight SFDC version to Gainsight NXT
• Discussed issues with team members to provide resolution and apply best practices.
• Participated in software field testing to verify performance of developed projects.
• Documented technical workflows and knowledge to educate newly hired employees.
• Translated customer requirements into written use cases.
• Designed customized solutions for proposals to potential customers.

• (Gainsight SFDC), worked on Customer 360, Relationship ⦁ 360, Scorecard, Layouts, JO, Email Templates, Rule Engines, Reports and Dashboards, Playbooks, Currency ⦁ management, Data Operations, Amazon s3, Sync Gainsight with Salesforce etc ⦁ Preparing for moving Gainsight SFDC version to Gainsight NXT.
• Sound knowledge of Workflows, Time based workflow rules, Validation, Approval Process, Formulas, and Object relationship.
• Work Experience with Apex Data Loader for Data migration activities and creating Reports and Dashboards for Reporting and Metrics Analysis.
• Consulted with clients to align future software development with customer priorities.
• Performed software demonstrations for potential clients, highlighting strengths of Product or Service.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Worked on Gainsight (Admin), Recurly,SpringCm, Data groomer,Looker, Admin related support to Team for making sure the process works smoothly for Revenue)
• Consult with Team regarding Admin/Development related Issue and pass it on to the Development team ⦁ Package Installing and Uninstalling in the Salesforce Environment
• Import and export data using Data loader

• (at Genpact), my total experience is 1 year and 2 months
• I worked over an oracle CRM (OBP & BPM) platform as a consultant (for Secured Lending Services as Verification Officer).
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Oversaw reporting, documentation and recordkeeping requirements for department.
• Compiled data critical to analysis of annual bad debt.
• Monitored accounts for signs of fraud and non-payment issues.
• Provided training and consulted with struggling teams to help meet monthly target goals.
• Obtained and interpreted financial statements to assist in credit limit reviews.