Rohit Soni
Gainsight Administrator
Jaipur
Summary
In pursuit of challenging assignments in IT industry that would facilitate the maximum utilization and application of my broad skills, interpersonal skills, strong functional knowledge, analytical abilities, and expertise in making a positive difference to the organization
Overview
7
7
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Gainsight Developer
Trantor
Jaipur
10.2021 - Current
- Worked with VMware team as Gainsight admin for 2 years
- Gainsight Configuration and deployment ⦁ Designed and Implemented the Custom Objects ⦁ Worked on Data Spaces, Data Management MDA (Matrix Data Architecture) ⦁ Worked on MDA Object Types ⦁ Created and Listed MDA Objects/Fields ⦁ Created Reports and Dashboards ⦁ Configured new customer CTA Rule ⦁ Worked on Cockpit and Playbooks ⦁ Customizing C360, R360 and Summary Section ⦁ Worked on Journey Orchestrator ⦁ User Management ⦁ Currency management
- Working as Sr Gainsight Consultant/Developer (Gainsight SFDC) worked on Customer 360, Relationship ⦁ 360, Scorecard, Layouts, JO, Email Templates, Rule Engines, Reports and Dashboards, Playbooks, Currency ⦁ management, Data Operations, Amazon s3, Sync Gainsight with Salesforce etc
- Played a major role in the migration of the Gainsight SFDC version to Gainsight NXT
- Discussed issues with team members to provide resolution and apply best practices.
- Participated in software field testing to verify performance of developed projects.
- Documented technical workflows and knowledge to educate newly hired employees.
- Translated customer requirements into written use cases.
- Designed customized solutions for proposals to potential customers.
Sr Gainsight Consultant/Developer
NlineAxis
Jaipur
09.2019 - 10.2021
- (Gainsight SFDC), worked on Customer 360, Relationship ⦁ 360, Scorecard, Layouts, JO, Email Templates, Rule Engines, Reports and Dashboards, Playbooks, Currency ⦁ management, Data Operations, Amazon s3, Sync Gainsight with Salesforce etc ⦁ Preparing for moving Gainsight SFDC version to Gainsight NXT.
- Sound knowledge of Workflows, Time based workflow rules, Validation, Approval Process, Formulas, and Object relationship.
- Work Experience with Apex Data Loader for Data migration activities and creating Reports and Dashboards for Reporting and Metrics Analysis.
- Consulted with clients to align future software development with customer priorities.
- Performed software demonstrations for potential clients, highlighting strengths of Product or Service.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Worked on Gainsight (Admin), Recurly,SpringCm, Data groomer,Looker, Admin related support to Team for making sure the process works smoothly for Revenue)
- Consult with Team regarding Admin/Development related Issue and pass it on to the Development team ⦁ Package Installing and Uninstalling in the Salesforce Environment
- Import and export data using Data loader
Credit Manager
Genpact
Jaipur
06.2016 - 08.2017
- (at Genpact), my total experience is 1 year and 2 months
- I worked over an oracle CRM (OBP & BPM) platform as a consultant (for Secured Lending Services as Verification Officer).
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Oversaw reporting, documentation and recordkeeping requirements for department.
- Compiled data critical to analysis of annual bad debt.
- Monitored accounts for signs of fraud and non-payment issues.
- Provided training and consulted with struggling teams to help meet monthly target goals.
- Obtained and interpreted financial statements to assist in credit limit reviews.
Education
Bachelor Of Computer Applications - Computer Engineering
S.S. Jain Subodh PG (Autonomous) College, Jaipur
Jaipur 07.2013 - 05.2016
Skills
Gainsight NXT level 2 certified
Gainsight NXT Level 1 certified
Salesforce Admin Certified
Trailhead Ranger profile (https://wwwsalesforcecom/trailblazer/rsoni4)
Accomplishments
- Provided enhancements which reduced the number of clicks within the applicant tracking system.
- Onboarded around 250 CSM to the Gainsight system. And built the rules reports, DD, Dashboard, C360, R360 layout, CTA, Adoption explorer Report, and Success plan.
Certification
Trailhead Ranger profile. (https://trailhead.com/me/rsoni4)
Timeline
Gainsight Developer
Trantor
10.2021 - Current
Sr Gainsight Consultant/Developer
NlineAxis
09.2019 - 10.2021
Credit Manager
Genpact
06.2016 - 08.2017
Bachelor Of Computer Applications - Computer Engineering
S.S. Jain Subodh PG (Autonomous) College, Jaipur
07.2013 - 05.2016