Sai Theja Raavi
Hyderabad
Summary
Business Intelligence (BI) Analyst and Gainsight Administrator with over 10 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Skilled in the areas of maintenance and implementation on Gainsight & Salesforce. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Gainsight Implementation Consultant.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Sr. Solution Architect (Gainsight)
Salesforce India Pvt Ltd.
11.2021 - Current
- Responsible for administering, design and implement changes to the Gainsight platform.
- Evaluating current programs and determine best practices for scaling, experimentation and identify opportunities for automation.
- Drive and track implementation and perform UAT as needed.
- Partnering with business and Program leads to drive innovation in Gainsight and other systems
- Providing customization on Rules, JO, Scorecards, CTA's and data load buckets
- Led architectural design for scalable cloud solutions, ensuring alignment with business objectives.
- Collaborated with cross-functional teams to define technical requirements and deliver high-impact solutions.
Implementation Consultant (Gainsight)
F5 Networks India Pvt Ltd.
03.2021 - 11.2021
- Hands-on creating and customizing objects, fields, page layouts, and custom buttons
- Generating analytical utilization reports to influence renewal business and drive user adoption
- Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce
- Initiating recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.
Lead, Customer Success Consultant
Gainsight Software Pvt Ltd.
05.2016 - 11.2020
- Help drive adoption and maintain top accounts with key stakeholders. EBR's and QBR's.
- Assisting clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise.
- Improving customers health score with our product.
- Generating analytical utilization reports to influence renewal business and drive user adoption.
- Hosting daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever-changing environment.
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Technical Support Analyst
Sumtotal Systems (Skillsoft Company)
01.2014 - 01.2016
- Having good experience in troubleshooting and fixing the issues on the product PM (Performance Management) and TM (Talent Management).
- Extensive involvement in Production. Customization and Up-gradation tasks.
- Configuring and troubleshooting performance assessments and 360 feedback surveys within the talent management application.
Support Engineer
9 Cerito
01.2012 - 01.2013
- Technical Support Engineer in Providing the Remote support & Net meeting support using following software Team Viewer, Web-Ex Remote desktop.
- Experience in installation of Windows, configuration, Technical troubleshooting, support operating systems, Microsoft application
Education
Bachelor of Science - Information Technology
JNTUH
Hyderabad03-2012
Skills
- Gainsight, Salesforce, Zendesk
- JIRA, Data Loader, SQL
- HTML, Import Wizard
- Excel, Word, Power Point
- Business process analysis
Certification
- Gainsight Admin
- Salesforce Certified Admin
- Salesforce Certified AI Associate
Timeline
Lead Sr. Solution Architect (Gainsight)
Salesforce India Pvt Ltd.
11.2021 - Current
Implementation Consultant (Gainsight)
F5 Networks India Pvt Ltd.
03.2021 - 11.2021
Lead, Customer Success Consultant
Gainsight Software Pvt Ltd.
05.2016 - 11.2020
Technical Support Analyst
Sumtotal Systems (Skillsoft Company)
01.2014 - 01.2016
Support Engineer
9 Cerito
01.2012 - 01.2013
Bachelor of Science - Information Technology
JNTUH