Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images
Sai Theja Raavi

Sai Theja Raavi

Hyderabad

Summary

Business Intelligence (BI) Analyst and Gainsight Administrator with over 10 years of experience in multifaceted roles requiring project management, business development, and solutions architecture. Skilled in the areas of maintenance and implementation on Gainsight & Salesforce. Motivated and eager to advance my career with a growth-oriented, technically-advanced organization as a Gainsight Implementation Consultant.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Sr. Solution Architect (Gainsight)

Salesforce India Pvt Ltd.
11.2021 - Current
  • Responsible for administering, design and implement changes to the Gainsight platform.
  • Evaluating current programs and determine best practices for scaling, experimentation and identify opportunities for automation.
  • Drive and track implementation and perform UAT as needed.
  • Partnering with business and Program leads to drive innovation in Gainsight and other systems
  • Providing customization on Rules, JO, Scorecards, CTA's and data load buckets
  • Led architectural design for scalable cloud solutions, ensuring alignment with business objectives.
  • Collaborated with cross-functional teams to define technical requirements and deliver high-impact solutions.

Implementation Consultant (Gainsight)

F5 Networks India Pvt Ltd.
03.2021 - 11.2021
  • Hands-on creating and customizing objects, fields, page layouts, and custom buttons
  • Generating analytical utilization reports to influence renewal business and drive user adoption
  • Partner with cross functional departments to learn business needs and how it may impact Gainsight and Salesforce
  • Initiating recommendations to improve efficiencies through development and adoption of best practices and standardized procedures.

Lead, Customer Success Consultant

Gainsight Software Pvt Ltd.
05.2016 - 11.2020
  • Help drive adoption and maintain top accounts with key stakeholders. EBR's and QBR's.
  • Assisting clients in utilizing the next levels of email sophistication and achieving optimal ROI by providing strategic guidance and expertise.
  • Improving customers health score with our product.
  • Generating analytical utilization reports to influence renewal business and drive user adoption.
  • Hosting daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever-changing environment.
  • Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.

Technical Support Analyst

Sumtotal Systems (Skillsoft Company)
01.2014 - 01.2016
  • Having good experience in troubleshooting and fixing the issues on the product PM (Performance Management) and TM (Talent Management).
  • Extensive involvement in Production. Customization and Up-gradation tasks.
  • Configuring and troubleshooting performance assessments and 360 feedback surveys within the talent management application.

Support Engineer

9 Cerito
01.2012 - 01.2013
  • Technical Support Engineer in Providing the Remote support & Net meeting support using following software Team Viewer, Web-Ex Remote desktop.
  • Experience in installation of Windows, configuration, Technical troubleshooting, support operating systems, Microsoft application

Education

Bachelor of Science - Information Technology

JNTUH
Hyderabad
03-2012

Skills

  • Gainsight, Salesforce, Zendesk
  • JIRA, Data Loader, SQL
  • HTML, Import Wizard
  • Excel, Word, Power Point
  • Business process analysis

Certification

  • Gainsight Admin
  • Salesforce Certified Admin
  • Salesforce Certified AI Associate

Timeline

Lead Sr. Solution Architect (Gainsight)

Salesforce India Pvt Ltd.
11.2021 - Current

Implementation Consultant (Gainsight)

F5 Networks India Pvt Ltd.
03.2021 - 11.2021

Lead, Customer Success Consultant

Gainsight Software Pvt Ltd.
05.2016 - 11.2020

Technical Support Analyst

Sumtotal Systems (Skillsoft Company)
01.2014 - 01.2016

Support Engineer

9 Cerito
01.2012 - 01.2013

Bachelor of Science - Information Technology

JNTUH
Sai Theja Raavi