Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rohit Tanwar

Team Lead
New Delhi,Delhi

Summary

Over 8 years of experience in service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

* Back to Back 2 Customer Awards in the year 2018

* 1 SIlver Award in 2020 for consistent performance without any noise

* 1 Silver Award in 2020 for implementing robot in Payment Process

Overview

7
7
years of post-secondary education
11
11
years of professional experience

Work History

Team Lead

Genpact
Gurgaon
01.2018 - Current
  • Provided excellent customer care service to maintain and improve customer relations, strengthen loyalty.
  • Worked on vendor reconciliation and provide status to the vendors with issues and solutions
  • Interacted with all necessary partners, including vendors, upper management and peers.
  • Identified opportunities and risks in accounts payable process to improve standard operating procedures.
  • Strengthen performance metrics tracking and analysis to enhance tactical and strategic process plans.
  • Prepared Month end reports
  • Prepared Monthly Deck

Management Trainee

Genpact
Gurgaon
01.2015 - 12.2018
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Researched all invoices that were past due.
  • Oversaw monthly accounting close process for timely and accurate reporting of financial information.
  • Processed all vendor invoices promptly in accordance with company policy.
  • Trained and supported new hires to educate on process flow and interdepartmental procedures.

Process Associate

Genpact
Gurgaon
01.2012 - 12.2015
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Managed efficient and accurate processing of invoices.

Education

Secondary Education

N.P Secondary School
Lodhi Road
04.2001 - 04.2002

Commerce

Central Academy
R.K Puram, New Delhi
04.2002 - 04.2004

Bachelor in Commerce

Dayal Sing College
Lodhi Road, New Delhi
05.2004 - 05.2007

Diploma in Business Management

Queens Academy
Auckland
02.2009 - 02.2010

Skills

Process improvement

undefined

Timeline

Team Lead

Genpact
01.2018 - Current

Management Trainee

Genpact
01.2015 - 12.2018

Process Associate

Genpact
01.2012 - 12.2015

Diploma in Business Management

Queens Academy
02.2009 - 02.2010

Bachelor in Commerce

Dayal Sing College
05.2004 - 05.2007

Commerce

Central Academy
04.2002 - 04.2004

Secondary Education

N.P Secondary School
04.2001 - 04.2002

Similar Profiles

CREATE PROFILE
Rohit TanwarTeam Lead